John Garza is an accomplished Customer Experience Executive with over 15 years of experience in CX implementation and management. He holds a Bachelor's degree in English Language and Literature/Letters from the University of Illinois Chicago and has studied at Medallia. Throughout his career, John has held various leadership positions, including Vice President at Ipsos, Director at TeleSight LLC, and currently, he is part of the Consumer Insights and Experience team at TransUnion. As a trusted advisor to clients and colleagues, John is responsible for developing and implementing CX programs for B2B and B2C for hospitality, auto, retail, financial services, tech, call center, and utilities. He is also a Six Sigma Black Belt and an expert in quality and process improvement. His expertise lies in managing client services, operations, training, and QA functions. He fosters a positive business culture that prioritizes customer satisfaction and continuous improvement.