John Ernsberger

CRO at Stealth Start-up - We're Hiring!

John Ernsberger is the Chief Revenue Officer (CRO) at Jump, a startup focused on enhancing the fan experience and generating new revenue streams for sports teams. He has been with Jump since October 2021, contributing to its mission of personalizing live events through innovative technology.1 2

Professional Background

CRO at Jump (October 2021 - Present)
- Jump aims to revolutionize the fan experience at live events, supported by notable investors like Marc Lore and Alex Rodriguez.2
Head of Customer Success at Medallia (September 2020 - September 2021)
- Prior to joining Jump, Ernsberger led customer success initiatives at Medallia, a company specializing in customer experience management.1 2
Co-founder and SVP of Sales & Client Services at Stella Connect (August 2008 - September 2020)
- He co-founded Stella Connect, which was acquired by Medallia for $100 million. His role involved overseeing sales and client services, significantly impacting the company's growth and customer engagement strategies.2 4
Associates Program at SEI Investments (June 2006 - August 2008)
- Ernsberger began his career in finance before transitioning into technology and customer service sectors.1

Education

Bucknell University
- Earned a Bachelor of Science in Business Administration (BSBA) with a focus on Management.1 2

Personal Insights

John Ernsberger is recognized for his entrepreneurial spirit and extensive experience in customer service technology. He has successfully navigated the challenges of startup environments, emphasizing the importance of customer-centric strategies in driving business success. His journey reflects a commitment to innovation and excellence in enhancing user experiences within the live events industry.2 3