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John Akers
Rehabilitation Therapist for Denton County MHMR Connections
Professional Background
John Akers is a passionate and friendly individual renowned for his exceptional work ethic and robust verbal communication skills. With a diverse professional background, John has spent significant time mastering various sectors, including information technology, e-commerce, the restaurant industry, and customer service. His adaptability and eagerness to learn have enabled him to excel in roles ranging from rehabilitation and community support to customer service and technical support, demonstrating his wide-ranging expertise and commitment to service excellence.
John has developed a strong foundation in information technology through educational pursuits and practical experience. His role as a Computer Support Tech, certified through CompTIA A+, highlights his technical expertise, while also emphasizing his ability to communicate effectively with clients seeking technological assistance. As a former CSR/Forum Moderator/Site Merchandiser/RMA Tech/RMA Assistant Manager at Woot, Inc., John honed his skills in managing customer relations, overseeing merchandise, and ensuring product satisfaction—all of which are critical in today’s fast-paced e-commerce environment.
In addition to his technical roles, John has served exceptional communities in the mental health sector. As a Rehabilitation Specialist and IDD Community Support Specialist at the Denton County MHMR Center, he provided vital support to individuals with intellectual and developmental disabilities. His dedication to helping others is evident in his desire to promote mental wellness and rehabilitation. These roles allowed John to leverage his psychology background, whereby his understanding of counseling enhanced his ability to connect with clients and provide meaningful support.
In the restaurant industry, John demonstrated versatility and a strong customer service aptitude working as a Front Desk Clerk at Dave & Buster's, a Photo Lab Technician at CVS Pharmacy, Walgreens, and a Dishwasher at Lambro's Greek Restaurant. Each position contributed to his knowledge of business operations and customer experiences, fortifying his ability to work under pressure while maintaining high standards of service.
John's enthusiastic nature complements his professional experience, making him a valued asset in any workplace. His history of roles illustrates his ability to engage positively with customers and coworkers, underpinning his philosophy that teamwork and a positive attitude are essential for success.
Education and Achievements
John Akers obtained a Bachelor of Arts (B.A.) in Psychology/Counseling from the University of North Texas, where he graduated with a commendable GPA of 3.0. This educational foundation has not only equipped him with critical insights into human behavior and communication, but it has also laid the groundwork for a career dedicated to supporting and uplifting others through various professional avenues.
Additionally, John acquired his CompTIA A+ Certification from Seattle Central College, showcasing his dedication to information technology and computer support. This certification is a recognized standard in the tech industry, reflecting his technical capability in hardware, software, and troubleshooting, which is invaluable in today’s technology-driven environment.
John also earned an Associate’s Degree in Liberal Arts and Sciences/Liberal Studies from Brookhaven Community College. His education across these institutions emphasizes his commitment to continuous learning and applies to his diverse professional experiences.
Notable Contributions
Throughout his career, John has made significant contributions to each of the organizations he has been a part of. At the Denton County MHMR Center, John's work allowed him to directly positively influence the lives of individuals with mental health and developmental hurdles. Through his roles, he exhibited empathy and understanding, creating a supportive atmosphere for both clients and colleagues.
While with Lifelong as a CHPW Care Specialist, John interacted closely with members to ensure they received the best possible care, demonstrating his effectiveness in customer-oriented positions that require empathy, quick thinking, and strong communication abilities.
His tenure at Woot, Inc., exemplified his capacity to integrate technology with customer service, ensuring customer satisfaction while navigating a fast-paced e-commerce landscape. His multifaceted roles there underscored his adaptability and readiness to meet the evolving challenges in online retail and customer interaction.
John's diverse work experience combines with his strong background in communication and technology, making him a well-rounded professional. His ability to transition between various industries showcases his adaptability, resilience, and passion for learning, contributing to his overall success in the workforce.