Johannes Ypma

Johannes Ypma is the Head of Customer Success Management at Happeo, a company focused on enhancing workplace collaboration through digital tools. He is passionate about customer success and believes strongly in the role of Customer Success Managers (CSMs) in supporting clients effectively.

Educational Background::

• Johannes holds a Bachelor of Science (BSc) in International Business from the University of Leeds, which has contributed to his expertise in managing customer relationships and driving success for clients.1

Professional Experience::

• At Happeo, he is responsible for overseeing customer success initiatives, ensuring that clients derive maximum value from the company's offerings. His role involves strategic planning and execution to enhance customer satisfaction and retention.12

Johannes is active on LinkedIn, where he shares insights related to customer success and recruitment within his team at Happeo.2