Johanna Fong is an accomplished operations professional with a diverse and extensive background. With a track record of successfully managing projects from CRM migration to Salesforce and building scalable operational infrastructure for startups, Johanna has a reputation for being team-oriented, adaptable, and quick to learn. She is recognized for her ability to approach and analyze cross-disciplined issues strategically to create efficient solutions.

Johanna's expertise encompasses several areas, such as CRM project management, website migration, case management, talent acquisition, and finance management, to name a few. She has worked with tools such as Salesforce, Looker, SharePoint, Wufoo, and Survey Monkey, among others. A former Director of Operations and Director of Special Projects at B-Line Medical, Johanna has dealt with crucial projects, from export coordination to program management. She also has an MBA from the University of Maryland - Robert H. Smith School of Business and a Bachelor's degree in Business Administration and Management from Frostburg State University.

Currently serving as the Director of Data, Member Care, and Retail Operations at Girl Scouts of Central Maryland, Johanna oversees operations and manages teams to ensure efficient delivery of services. In her previous role as a Project Manager at Girl Scouts of Central Maryland, she had the opportunity to implement Salesforce, leverage data visualization for effective analysis, and introduce new practices, methodology, and techniques. Before entering her role at Girl Scouts, Johanna served as a Marketing Communications Manager at Cable and Wireless.