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Joevy Tan
Manager, Customer Service at LGA Telecom Pte Ltd
Professional Background
Joevy Tan is an accomplished professional known for his extensive experience in customer service and commercial operations within the telecommunications industry. Currently, he holds the position of Manager of Customer Service at LGA Telecom Pte Ltd, where his dedication and leadership have contributed to enhancing customer satisfaction and service efficiency. Joevy's journey within LGA Telecom began when he joined the company as a Commercial Executive, where he played a crucial role in enhancing the company's outreach and support strategies.
His expertise in technical and commercial dealings led to his promotion to Senior Commercial Executive, where he effectively managed complex customer accounts and worked closely with stakeholders to implement solutions that align with business strategies. With a keen understanding of market trends and customer needs, Joevy further elevated his career trajectory, culminating in his current role as manager.
Prior to joining LGA Telecom, Joevy gained invaluable experience as a Buyer at Siong Bee Industries Pte Ltd, where he honed his skills in procurement management and supplier negotiations. His time at Siong Bee Industries equipped him with a multifaceted perspective on business operations, which he has successfully applied in his subsequent roles.
Education and Achievements
Throughout his career, Joevy Tan has demonstrated a commitment to continuous learning and professional development. Although specific educational details were not included, industry standards suggest that his roles likely required strong analytical skills and a solid understanding of telecommunications.
Joevy's success in various commercial roles highlights his ability to adapt to dynamic environments and implement customer-focused strategies. He has fostered a collaborative team culture at LGA Telecom, motivating his colleagues to provide top-tier service to clients. Under his leadership, the customer service team has consistently achieved high satisfaction ratings, reflecting Joevy's passion for excellence and customer-centric philosophy.
Notable Achievements
- Customer Service Excellence: Joevy has led his team to achieve outstanding customer satisfaction scores, showcasing his ability to create effective customer service frameworks.
- Effective Team Leadership: In his managerial capacity, he has cultivated an environment that encourages teamwork and professional growth, resulting in reduced employee turnover.
- Strategic Account Management: Joevy's strategic approach to managing customer accounts at LGA Telecom has improved client retention rates significantly, illustrating his strong understanding of business relationships.
- Negotiation & Procurement Skills: His experience as a Buyer at Siong Bee Industries set a solid foundation for his negotiations and procurement skills, which have been pivotal in his commercial roles.
tags:[
Customer Service Management
Telecommunications Expertise
Commercial Operations
Customer Satisfaction
Team Leadership
Location
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