Joel Wick

Joel Wick is a professional based in Portland, Oregon, who currently serves as the Team Lead for the Doc Review Team/Risk Operations at Simple Finance.1 Here are some key details about Joel Wick:

Professional Experience

Joel has been working at Simple Finance in different roles:

• Team Lead - Doc Review Team/Risk Operations: In this current role, Joel leads the day-to-day operations of a team responsible for document review for both current and prospective customers.1

• Risk Specialist, Operations: From December 2016 to September 2018, Joel worked on growing the customer base by providing an efficient onboarding experience while reducing fraudulent activities.1

• Frontend Customer Relations Agent: From October 2014 to September 2015, Joel was part of the social media team, handling customer concerns on Twitter and Facebook. He also managed community events and was one of three agents handling all escalated customer calls.1

Skills and Strengths

Joel describes himself as:

• Assertive
• Avid multi-tasker
• Detail-oriented
• Highly diplomatic
• People-driven
• Proactive1

Specializations

Joel specializes in:

• Customer onboarding experience
• Risk mitigation/fraud prevention
• Project management
• Festival organization/promotion
• Music events
• Sales
• Volunteer coordination1

Personal Philosophy

Joel's professional approach is summarized in his statement: "No challenge is too great to overcome, no task too small to ignore." He is known for his willingness to do whatever it takes to get the job done correctly while maintaining a positive atmosphere.1