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Joel Strickland
Director, Client Relations (e-OSCAR)
Joel Strickland is a seasoned executive with over 25 years of experience focusing on customer-centric leadership, process optimization, and problem-solving to enhance client experience metrics like Net Promoter Scores and First Call Resolution. With a background in start-ups and turnarounds, Joel has led organizations with up to 2500 employees and a customer base of around 16,000 individuals. He is skilled in people management, emphasizing coaching and mentoring for personal and professional growth. Joel holds an MBA in Leadership from Jacksonville University and a BS in Communications Media from Appalachian State University. His career includes roles such as Director of Client Relations at New Management Services and various senior executive positions at Citi and GMAC Insurance Personal Lines.
