<a href="https://news.google.com/rss/articles/CBMihQFodHRwczovL3d3dy5kYXRhY2VudGVya25vd2xlZGdlLmNvbS9kZWFscy9saXF1aWQtd2ViLW5hbWVzLWZvcm1lci1jYmV5b25kLWhlYWQtY2VvLXJlY2VpdmVzLWludmVzdG1lbnQtZnJvbS1tYWRpc29uLWRlYXJib3JuLXBhcnRuZXJz0gEA?oc=5" target="_blank">Liquid Web Names Former Cbeyond Head CEO, Receives Investment from Madison Dearborn Partners</a>&nbsp;&nbsp;<font color="#6f6f6f">Data Center Knowledge</font>

Liquid Web Names Former Cbeyond Head CEO, Receives Investment from Madison Dearborn Partners - Data Center Knowledge

<a href="https://news.google.com/rss/articles/CBMiUmh0dHBzOi8vd3d3Lm5ld3N3ZWVrLmNvbS92YXVsdC9zbWFsbC1idXNpbmVzcy9iZXN0LWNoZWFwLWRlZGljYXRlZC1zZXJ2ZXItaG9zdGluZy_SAQA?oc=5" target="_blank">Best Cheap Dedicated Server Hosting of 2024 – Newsweek Vault</a>&nbsp;&nbsp;<font color="#6f6f6f">Newsweek</font>

Best Cheap Dedicated Server Hosting of 2024 – Newsweek Vault - Newsweek

Texas McCombs School of Business

Purdue University

Falfurrias Capital Partners (Falfurrias) is a leading lower middle market private equity firm based in Charlotte, NC that invests in a variety of durable growth sectors.

+ Institute strategic technology and operational planning, prioritizing technology initiatives, and coordinate the evaluation, deployment, and management of current and future information technology systems across the organization.
+ Develop and maintain an appropriate information technology structure that supports the needs of the business.
+ Develop and implement all information technology policies and procedures, including those for architecture, cyber security, disaster recovery, standards, purchasing, data privacy, and service provisioning.
+ Identify opportunities for the appropriate and cost-effective investment in technology systems and resources, including staffing, sourcing, purchasing, and project management.
• Lead the strategy and implementation of add-on acquisition technology integration.

Falfurrias Management Partners

Managing Director & Chief Technology Officer

Liquid Web, premier web hosting and cloud services provider with a human touch.

Overseeing all growth enabling activities while leading Marketing, Products, Engineering, and Development efforts with an entrepreneurial mindset.    Focused on developing and managing hosting products that meet the needs of the web professional customer base.

Liquid Web

Chief Technology Officer

Responsible for Architecture, Engineering, IT, Platform Operations, Service Delivery, and Customer Care

+ Led transformation of B2B customer focused company to mission critical B2C culture, organization, processes, and technology
+ Launched Verizon NFL Mobile video service offering (live game streaming and real time highlights) in less than 6 months
+ Launched new, improved HBO Nordic direct to consumer over the top service offering (Netflix like) that involved multiscreen content publishing, catalog management, subscriber management, and session management on multiscreen
+ Added process, structure and controls to existing Video on Demand B2B service offering

Clearleap

Responsible for all Technology (i.e., Network, Cloud, Customer Applications, Internal Applications, and Infrastructure) and Operations (i.e., Customer Installation, Customer Care, Technical Support) functions within Cbeyond in three 24x7 Operations centers in Atlanta, Denver, and Manila.   

+ Led the implementation of company-wide transformation effort focused on creating a networked cloud company.   
     •  Partnered with multiple Metro Ethernet companies to deliver 10 Mbps to 1 Gbps connectivity to customers
     •  Implemented Fiber rings in 7 cities, and added 500 buildings to Cbeyond’s Fiber network
     •  Delivered new cloud PBX product with mobile as an end point leveraging Broadsoft soft switch technology
     •  Deployed new cloud managed and unmanaged server products leveraging Cisco networking and computing, EMC storage, F5 load balancers, Fortinet firewall, and VMware hypervisor.  Opened new west coast data center
     •  Implemented Cloud PBX white label offering for PBX manufacturers including quote to cash capabilities
+ Redesigned business processes for new network and cloud services including deploying Marketo and Salesforce.com for marketing/sales automation and deployed web/mobile self-serve for new cloud services
+ Managed a team of ~800 employees and ~200 contractors with approximately $100MM annual spend
+ Launched offshore partnerships for customer installation, customer service, and tech support

Cbeyond

Executive Vice President Technology and Operations

+  Developed and implemented plan to spend $30M on Ethernet over Copper Access technologies and migrated 25% of the customer base in ~18 months to generate annual savings of ~$12M
+  Led the implementation of new networking technologies:  Sonus and Broadsoft soft switches and MPLS deployment in 14 markets, and integration with Sprint network for nationwide MPLS support
+  Responsibility for Annual Capital Expenditure budget of ~$70M and annual Cost of Goods Sold budget of ~$150M 
+  Led a team of ~200 employees and ~150 contractors.   .
+  Integrated two Cloud company acquisitions to jump start Cbeyond’s ability to provide cloud PBX and Cloud server capabilities to more than 60,000 small business customers

Executive Vice President Network and Technology

+  Built IT Organization during period of rapid annual business growth by hiring proven IT leaders, developed IT governance processes, and developed strategic relationships with multiple partners 
+  Deployed SaaS solutions for non-strategic applications (e.g., Financials, HR/Payroll) and key telecom applications (e.g., ILEC provisioning, E911) 
+  Ensured key IT processes were Sarbanes Oxley compliant to support the company’s public offering in 2005
+  Managed internal infrastructure to support 20+ locations with more than 2000 PCs, deployed Cisco Call Center technologies, and migrated an Atlanta data center over 9 months with no down time
+  Managed billing operations team to mediate customer usage, calculate invoices, produce invoice output for online display, and compute carrier access billing.  Monthly invoices exceeded $40 million
+  Created annual IT week to recognize efforts of the team, conducted monthly IT Leader, monthly IT manager, and monthly IT employee all hands meetings

Chief Information Officer

+  Led development of next generation Operational Support Systems (marketing, sales, order entry, installation, customer care, technical support and billing).  Leveraged heavily off the shelf software solutions (e.g., Siebel SFA/CRM) with front office applications tightly integrated with back-office provisioning, activation, and billing systems
+  Deployed industry leading customer self-service portal – Cbeyond Online for online billing & payment, account management, and service management.  Key results include:  100% online billing, 35% online payments, and primary channel for customer care
+  Implemented  business process management capability leveraging robust business intelligence function with sophisticated ETL, Data Mart, ad hoc, scheduled, and cube based reporting tools

VP Information Technology

Business Information Officer	

+  Led information technology team supporting Small Business Services business segment.  Team was focused on growing Small Business credit base from 200K to 2 million accounts in less than 18 months.  
+  Completed an IT assessment of current and required information technology capabilities, and developed an IT strategic plan to source capabilities leveraging consumer credit card systems augmented with new and revised small business systems including defining need for ~$10 million annual IT budget
+  Staffed Small Business information technology team and established SLAs and built relationships within shared service organizations (e.g., infrastructure, account setup, account processing)
+  Completed “quick hit” development and infrastructure projects consistent with IT strategic plan

IT Senior Leader

+  Worked with America One Business Information Officer to develop IT strategic plan and lead reengineering effort.  America One provided ~500K consumers wireless phone service using Capital One’s direct marketing engine
+  Led reengineering of account setup process (i.e., sale, credit check, order entry, phone fulfillment, switch activation and billing system setup).  Identified multi-million annual savings opportunity provided mostly by automation and the elimination of rekeying of information between four distinct systems.
+  Evaluated alternative software package solutions to replace custom developed applications to enable scale and accelerate application integration.  Packages selected: Siebel, Kenan, Capstone

Capital One

Business Information Officer / IT Senior Leader

+  Hired to provide IT Strategy consultative services to 20+ affiliate companies within the United States and Europe in which Security Capital held ownership stakes of  20-100%.   In addition, responsible for architecting new IT shared services model, and functioned as CIO for Chicago based business functions:  Real Estate Research, Mutual Funds, and Capital Markets

Key Contributions:
   •  Completed more than 10 consulting engagements with affiliate companies focused on IT strategy development, electronic commerce, reporting / analysis, operational reengineering, and software package selection for property management, financials, and human resources.  Saved companies more than $1 million in outside consulting fees
   •  Led Peoplesoft package selection for HRMS and Finance and convinced 12 of the 20+ companies to participate in Shared Services offering
   •  Designed and assisted in implementing new Shared Services IT model including defining services, defining chargeback methodology and tools, defining organizational roles and responsibilities.  Evaluated and selected outsourcing options for non-strategic IT services (e.g., IT helpdesk and PC/LAN support)
   •  Negotiated multi-year long distance, international, and toll free voice contract that saved the company and affiliates more than $1.5 million over three years on an estimated total spend of $8 million, and Negotiated 400 location domestic and international frame relay data network contract that generated almost $1 million in savings

Security Capital Group

Developed a marketing plan for deploying Data Discman product into the United States market.  Key accomplishments: Negotiated with United States partners to develop needed software titles, changed key aspects of technology – built-in speakers, and led conversion of product literature into English

Sony

Marketing Analyst

+ Consulted primarily with financial services and telecommunications clients with a focus on IT strategy and Business Process Reengineering assignments
+ Assignments in United States, Australia and Europe

Booz Allen Hamilton

Senior Associate

Project Manager / System Analyst	(1989-1991)

Led development of software applications to support Space Station Endeavor and support roll-out of new OS/2 based touch screen product for retail banking

Developer	(1987-1989)

During 4 cooperative education sessions, participated as developer on Space related projects including the formulation of Space Shuttle launch knowledge base initiated after Challenger accident.  Developed key component of Ford Dealership application that enabled dealers to mail merge contacts with form letters

Joe Oesterling