Suggestions
Joao Paiva
Product Leader in SaaS
Joao Paulo (JP) Paiva is a seasoned Product Manager and Customer Success Manager currently working at VIN IQ in Vancouver, British Columbia, Canada. With over 10 years of experience in product management and customer success, he has a strong background in transforming chaotic processes into organized, data-driven systems.
Professional Background
-
Current Role: JP has held the position of Manager, Customer Success at VIN IQ from January 2021 to November 2023, and he transitioned into the role of Product Operations Manager in May 2023.
-
Previous Experience: Before joining VIN IQ, he worked as a Business Consultant for Llantas247.com and held various positions at TIM Brasil, where he developed an SMB e-commerce platform and managed product roadmaps.
Skills and Expertise
JP's expertise lies in service design and product management, with a focus on customer-centric approaches. He is passionate about creating meaningful user experiences by balancing customer needs with business demands. His work includes conducting user interviews, prioritizing feature development, and fostering cross-functional team collaboration.
Education
He holds a Bachelor of Science in Communications and Advertising from Escola Superior de Propaganda e Marketing, a Master in User Experience Management & Design from Instituto Infnet, and an MBA in Entrepreneurial and Small Business Operations from Babson College.
Personal Interests
JP is known for his inquisitive nature, often engaging with customers to understand their experiences better, which reflects his commitment to enhancing customer satisfaction and success.1
