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Joanne Feeney
Product Manager at Change Healthcare
Professional Background
Joanne Feeney is a highly skilled Product Manager with an impressive and diverse career in the healthcare technology and services sector. With years of experience and a strong foundation in operations and customer experience, Joanne has carved out a niche for herself as an expert in product management. Working at Change Healthcare, a leading healthcare technology company, she plays a pivotal role in streamlining products and ensuring exceptional customer satisfaction. Her innovative approach and commitment to enhancing productivity underscore her status as a valuable team member in any organization she joins.
Before stepping into her current role, Joanne held various positions that allowed her to accumulate extensive experience in operations management and customer onboarding. As a former Operations Manager at Change Healthcare, she demonstrated her ability to lead teams and drive initiatives that prioritize productivity while enhancing the customer experience. Her tenure at Emdeon as the EDI Enrollment Manager further enriched her expertise, as she managed enrollment processes and client relations in a fast-paced environment where attention to detail and effective communication were essential.
Joanne also served as an EDI Enrollment Analyst at Capario and as a Patient Account Representative at Caduceus Medical. These positions equipped her with a fundamental understanding of the administrative aspects of healthcare services and the necessary acumen to build strong relationships with clients and partners.
Education and Achievements
Joanne Feeney is a proud graduate of Bryman College, where she studied as a Medical Insurance Specialist/Medical Biller. This academic background provided her with a robust grounding in medical billing and insurance processes, which greatly enhances her capabilities as a Product Manager. Understanding the industry's intricacies allows her to effectively bridge the gap between product development and customer needs, ensuring that solutions are not only innovative but also practical and user-friendly.
In addition to her formal education, Joanne has pursued certifications that further establish her expertise in the field of product management. She is a Certified SAFe Product Manager and a Certified Scrum Product Owner, which indicates her proficiency in agile methodologies and her commitment to delivering high-quality products. These certifications allow her to lead cross-functional teams efficiently and ensure that her projects align with both customer expectations and business goals.
Community Engagement and Leadership
An active member of the Change Healthcare Culture Ambassador Program, Joanne plays a crucial role in fostering a positive organizational culture. As a current council member, she contributes to initiatives that promote employee engagement, inclusivity, and collaboration within the workplace. Her commitment to building a healthy workplace culture reflects her understanding of its importance in ensuring employee satisfaction and productivity.
Moreover, Joanne is the co-chair of the disABILITY@Change Business Relations Group. This role underscores her dedication to diversity, inclusion, and education within the healthcare industry. By advocating for the needs of individuals with disabilities, she champions a broader understanding of inclusivity, fostering an environment where everyone has the opportunity to succeed. Joanne's leadership in this capacity showcases her commitment to promoting a culture of respect and understanding, which is vital not only within her organization but also across the entire industry.
Conclusion
Overall, Joanne Feeney is an accomplished Product Manager with a rich background in healthcare technology and a strong emphasis on operational excellence and customer experience. Her extensive experience, combined with her educational qualifications and certifications, positions her as a leading figure in product management. As she continues her journey in the healthcare sector, her contributions will undoubtedly leave a lasting impact on the industry, influencing how technology solutions are developed and implemented in ways that improve patient care and enhance the delivery of healthcare services.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.