Joanna Palmer

Joanna Palmer is a dedicated professional with a passion for travel and exploring new adventures. She believes that the journey of CX transformation is as important as the destination, emphasizing the significance of having the right partner, technology, processes, culture, employee experience, and planning for successful transformation.

With a background in Psychology from Truman State University, Joanna has held various key positions in customer engagement, technology, and ERP at Scholastic, where she honed her expertise in contact center transformations and enhancing customer experiences while optimizing operational efficiencies.

Currently serving as the CX Client Principal - Contact Center at RingCentral, Joanna leverages her extensive experience to assist businesses in developing digital and contact center transformation strategies tailored to their unique needs. She is also known for her contributions as a co-host of The Heart of CX Podcast and as an author of the Modernizing Your Contact Center Blog.

Joanna Palmer is passionate about engaging in conversations around contact centers, customer experience enhancement, and strategic planning. Her goal is to help organizations navigate the complexities of CX transformation and achieve their desired business outcomes effectively.

To connect with Joanna and explore how she can support your CX journey, you can reach out to her via LinkedIn, email at joanna.palmer@ringcentral.com, or visit her webpage at https://joanna-palmer.com/