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Joakim Eskilsson
Global Head of Customer Service @ H&M | MBA
Joakim Eskilsson is a highly educated professional with a Master of Business Administration (MBA) degree from Stockholm School of Economics IFL Executive Education and a Bachelor's degree in Marketing Economy from IHM Business School.
He has a strong background in customer service and logistics, with extensive experience in the retail industry, having served as the Global Head of Customer Service at H&M.
Joakim Eskilsson has held various managerial positions at H&M, including Global Outbound Transportation Manager and Global Distribution & Transport Manager.
He has also contributed to the digital commerce sector as a Board Member at Svensk Digital Handel.
Prior to his roles at H&M, Joakim Eskilsson showcased his leadership skills at Telia, where he held positions such as Function Manager in Logistics, Service & Support, and Marketing Manager at Telia Sverige.