Jo Stansfield

Jo Stansfield is a seasoned professional with over 20 years of experience in customer experience, transformation, and operations leadership across various sectors.

With a proven track record in strategic design, change management, customer experience, programme directorship, and revenue management, Jo has led teams of up to 300 individuals.

Jo's expertise lies in executing operating model design and transformation, complex stakeholder management, and delivering multi-million-dollar savings through procurement and operating model reviews.

Notable career highlights include leading the transformation of Auckland Transport's customer channel experience, developing an Omni-channel strategy, and revamping customer relationship management tools for enhanced customer engagement.

Having worked with C-suite executives and Boards, Jo has successfully implemented multi-year strategies, delivered complex transformation projects across private and government sectors, and led cultural change transformations for improved customer outcomes.

Customer feedback attests to Jo's exceptional skills, with accolades placing Jo Stansfield among the top 10% of management consultants.

Jo holds a Post Graduate Certificate in Management from the University of Waikato and has a strong educational foundation from Cashmere High School.

Throughout Jo's career, they have held key roles such as Head of Service Delivery/Channel Strategy and Transformation at Vodafone, Group Manager Customer Services at Auckland Transport, and various leadership positions at prominent organizations like Kiwibank, PwC, and Spark New Zealand.

With a background that includes roles in management consulting, change execution, customer management, and operational development, Jo Stansfield brings a wealth of experience in driving organizational change and fostering exceptional customer experiences.