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Jitesh Modha
Customer Success Director at First Advantage
Professional Background
Jitesh Modha is a seasoned professional known for his extensive expertise in customer success, implementation management, and client relationship management. With a career that spans multiple industries, Jitesh currently serves as the Customer Success Director at First Advantage, a leading provider of background screening and verification services. His role is pivotal in ensuring that customers derive maximum value from the company's services, reflecting his commitment to fostering long-term relationships and driving customer satisfaction.
In his previous position as Implementation Manager at NAVEX Global, Jitesh honed his skills in managing complex implementations and improving customer onboarding processes. His ability to streamline operations was instrumental in enhancing the overall client experience and satisfaction. Additionally, he has held several impactful roles, including Client Relationship Manager at Security Watchdog, where he was part of Capita Plc, providing top-notch client service and support to a diverse clientele.
Earlier in his career, Jitesh was a Global City Launcher and Customer Experience Lead at Airsorted. His innovative approaches in these roles contributed significantly to the company's international expansion and the establishment of its customer-centric culture. Before that, he served as the Marketing Manager at Sugee Group, where he effectively contributed to branding and market strategy initiatives that drove company growth.
Jitesh's experience at Sterling Infosystems, Inc. as Lead in Account Management and Customer Relationship Management further illustrates his depth of knowledge in building and maintaining strategic client relationships. Here, he also held the position of Deputy Manager - Global Business Strategy, where he was influential in crafting business strategies that were critical in navigating a competitive landscape.
His foundational experience as a Technical Support Executive at Sutherland Global Services, as well as an early role as a Sales & Marketing Intern at Intensity Fitness Club, laid the groundwork for a robust professional skill set.
Education and Achievements
Jitesh's academic background is equally impressive and supports his professional trajectory. He possesses a rich educational history, starting with a Bachelor of Business Administration (B.B.A.) degree in Business Administration and Management from Sikkim Manipal University of Health, Medical and Technological Sciences. This early training set the stage for his understanding of core business principles and management practices.
Further expanding his expertise, Jitesh pursued a Postgraduate Diploma in Business Administration at the University of Wales Trinity Saint David, where he concentrated on Business, Management, Marketing, and Related Support Services. This postgraduate education not only equipped him with advanced management techniques but also sharpened his marketing acumen.
Jitesh has also undertaken significant professional training, including a Certified ISO Auditor and ISO 9001:2008 Training Course through the British Standards Institute (BSI), emphasizing his dedication to quality management systems and organizational excellence. His commitment to continual learning and professional development is evident through his completion of a Diploma in Computer Applications at N.K.T.T College, where he developed essential IT skills crucial in today’s technology-driven business environment.
Achievements
Throughout his career, Jitesh Modha has achieved remarkable milestones that showcase his capability and dedication to excellence. He is celebrated for his ability to enhance customer satisfaction levels and develop strategies that have resulted in increased client retention rates. Under his leadership, significant improvements in implementation processes and customer onboarding have been realized, solidifying customer loyalty and trust.
Jitesh's involvement in the expansion of Airsorted into new markets demonstrates his strategic insight and operational expertise. His role in launching global cities not only reflects his adaptability but also highlights his skills in market analysis and execution. Moreover, his leadership in client relationship management has contributed to the establishment of strong partnerships that benefit both clients and the organization.
In summary, Jitesh Modha is a distinguished professional whose diverse experience in customer success and management positions within high-profile organizations underscores his ability to navigate complex challenges and drive meaningful results. His educational pursuits have only amplified his career, equipping him with the necessary skills and knowledge to thrive in competitive environments. Jitesh's commitment to delivering exceptional results positions him as a leader in the field, ready to tackle future challenges with confidence and expertise.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.