New York University

The Chubb Institute

Montclair High School

Focused on empowering SMBs with specialized security, compliance, process auditing, and budgeting services. Passionate about leveraging technology to solve complex challenges and create value in today's dynamic business environment.

Strategic IT Compliance Leadership: 
•	Spearheaded the implementation and maintenance of comprehensive IT compliance frameworks, including HIPAA, through strategic MDM rollouts, ensuring the highest standards of data security and regulatory adherence.
Network Infrastructure Oversight: 
•	Directed the management and optimization of network infrastructure, delivering secure, robust environments with exceptional uptime and reliability.
Procurement and SaaS Administration: 
•	Led the strategic procurement of IT resources and the administration of SaaS applications, significantly enhancing operational efficiency and business collaboration.
Staff Lifecycle Management: 
•	Oversaw the IT aspects of staff onboarding and offboarding and led critical IT system implementations, including seamless email system migrations.
Information Security Management: 
•	Developed and implemented advanced Information Security Management Systems, fortifying data security and enhancing risk management protocols.

Key Projects:
•	HIPAA Compliance MDM Rollout: Successfully directed the rollout of Mobile Device Management and Endpoint Security solutions to achieve HIPAA compliance, ensuring stringent data security and privacy standards.
•	Email System Migration: Led the strategic migration of email systems, enhancing communication and collaboration capabilities across client teams.
•	Vendor Management Optimization: Streamlined vendor management processes, achieving superior service quality and significant cost savings for clients.

Spathe Technical Partners

Principal

Little Dot Studios are an award-winning digital content agency and media network, specializing in creating meaningful connections between premium content and digital audiences.

•	Developed multi-tier technology roadmap, aligning IT operations with corporate goals, emphasizing cost efficiency and operational scalability.
•	Led the transition to a fully remote IT infrastructure, ensuring seamless operation and enhanced productivity.
•	Managed ISO27001 compliance and digital security projects, bolstering system security and data protection.
•	Directed the revamp of production and post-production workflows, implementing 100% colocated infrastructure design and buildout.

Little Dot Studios Americas

Director of IT

•	Manage, maintain, and lead the direction of a multi-tier end-user support team through multiple iterations of consultants and full-time staff. 
•	Responsible for company-wide, multi-level support operating out of the Los Angeles and New York office locations. Train and coach technical team and end-users in supporting a mixed production environment.
•	Accountable for daily monitoring, tracking, and maintenance of mixed computer systems across security, servers, application logs, asset management, document control, periodic hardware updates, and technical remediation. 
•	Maintain cost-effectiveness, integrity, and security of data on storage and production networks.
•	Develop and coordinate internal documentation and intra-staff knowledge transfer processes.

ATTN:

IT Manager

• Consolidated and managed all internal IT efforts for content creation company in broadcast, longform and shortform market; focusing on technical, yet easily integrated solutions for network and systems infrastructure. Responsible for budget and growth forecasts of IT team and related expenditures.
• Coordinated team providing systems, network, end-user and technical support across business segments; supporting Engineering, Marketing, Sales and Administration in efforts to scale.
• Planned, coordinated and managed all phases of production storage system implementation (Open Drives), expanded system operational parameters 200% while reducing projected costs by 33%.
• Planned and executed build-outs of new facilities. responsible for data center design, office space networking, access control, HVAC, electrical and networking installation contractors.
• Led initiatives in tightening technical on-boarding with parent company, upgrading corporate network, mail migration, network monitoring,
reducing business risk and increasing efficiencies. Negotiated several significant networking vendor contracts, upgrading bandwidth, improving security and manageability of company networks.
• Introduced new workflows and professionalized IT department, including implementing Zendesk and helpdesk processes to track problem resolution, manage software licensing and installation.
• Principal individual contributions included enhancements to data storage, disaster recovery, and security policy. Designed systems management protocol with future growth as guiding principal.

Super Deluxe

• Assisted with coordinated technical overhaul of all eleven LA Spectrum Health Club locations after acquisition by the Bay Club Company of San Francisco. Included reconfiguration and consolidation of club offices to central management software, upgrade of phone and network infrastructure.
• Provided onsite and remote support to all Los Angeles clubs in coordination with San Francisco and Denver locations.
• Led team responsible for upgrade of retail operations in flagship South Bay (El Segundo) location.

The Bay Club Company

IT Manager / Systems Engineer

Fullscreen Inc / Otter Media – Senior Systems Engineer 2013 - 2015
• Engineered, managed and supported cloud based (Google Apps / Dropbox) and internal infrastructure for Los Angeles, New York, Georgia, and Chicago offices.
• Provided logistical support for two major office moves on newly acquired properties including buildout of 3rd full production space in Playa Vista.
• Identified and earmarked budget for IT projects accounting for future growth and scale (security upgrades, Open Directory, IPSEC VPN, Adobe Anywhere Production environment).

Fullscreen Media

Senior Systems Engineer

• Performed as in-house IT consultant and vendor manager for clients including Cynthia Rowley, CCS Architecture, Sequoia Capital, The Pantheon Group, TRX Fitness, Faile Collective.
• Managed team expansion into New York office.
• Supported remote offices for clients in London, Hong Kong, Dubai, Ireland.
• Monitor and advise clients as to current IT budgets, projections, and life cycles for efficiency and viability.
• Provide connectivity support for clients in London, Hong Kong, Dubai, Ireland.

Rocket Science Consulting

Account Manager / Systems Engineer

•	Responsible for all studio operations, including equipment rentals organizing and maintaining  studio props, sets, photographic equipment, and individual workspaces.
•	Analyze shoot budgets and make recommendations on equipment purchases and rentals. 
•       Provide organized workflow for retouching department, including media archiving and metadata tagging.
•       Setup and breakdown of all sets, sourcing of all set related materials (backdrops, light stands,  props etc).

Karine Basilio Photography

Digital Photo Tech / Photo Assistant / Image Capture

•	Manage and support internal IT systems infrastructures for Ford Models Inc. including mixed shop desktop support functions, email / file server administration, phone system, archiving and information policy enforcement.
*	Plan future incarnations of Ford IT infrastructure to address existing file storage, email archiving issues.
*	Support remote offices in Canada, Chicago, Miami, San Francisco and LA via remote helpdesk tools. 
*	Support proprietary database including model-booking system, liaise between vendor and staff for any tech issues.

Ford Models Inc

Systems Engineer

•	Create and manage internal IT infrastructure for Heavy Inc. including end user desktop support, email /file server administration, hosted VOIP solution, media library archiving.
•	Set budget and efficiently guide usage of company resources to promote communication, cost effectiveness and adherence to company fiscal goals.
•	Support remote offices in Canada, the United Kingdom, and Australia via VPN and remote helpdesk tools.
•	Spearheaded successful vendor overhaul resulting in over 92k annual savings, freeing up money for “Heavy Media Lab” Intern initiative and other needed hardware / software / equipment resources.

Heavy.com

•	Liaison between Telecom and other IT related outside vendors for clients such including Catherine Malandrino, Katayone Adeli, the Glazer Group, and other apparel wholesalers.
*	Provide on-call (and scheduled) desktop, application and hardware support for mid-size companies in the fashion, medical, restaurant and retail industries including client training, executive client support and project management.
*	Administer Exchange Servers, providing maintenance restores, backups, and archiving of company email, contact management and file sharing systems.
*	Coordinate delivery of sourced hardware and equipment; examine ordering procedures for cost efficiency.
*	Deploy network hardware and software, including wireless configurations and Cisco routers and switches.

Redline Consulting

Desktop Support Consultant

Served as the first in-house technical management contact for New York design offices, supporting U4ia, ColorMatch and other fashion applications on Microsoft Windows (NT/98/2000/95) workstations.
*	Handled new-hire computer setups, configured / refreshed/ upgraded workstations, created MS Outlook email and network accounts, as well as provided training on standard office and company applications.
*	Provided multimedia / PC workstation support for senior executives during videoconference presentations and large meetings.

Limited Technology Services / Victoria's

Desktop Support Specialist

•	Manage updates for sevenheads.com website and Nana's Store ecommerce front end.

Seven Heads

IT / Web Manager

•	Developed, implemented and maintained standards for software and hardware technologies used by ABSinteractive.com staff.
*	Created, implemented, reviewed and maintained a project management system for tracking of technical tasks and upcoming web team projects.
*	Provided first level customer care to site visitors, trained new service reps on email response system and online customer service techniques / issues. Coordinated maintenance and updating of site related databases including statistical data for all ABSinteractive.com internet properties.

ABS Interactive

Technical Director / Desktop Support

Skills: Analytical Skills · Communication · Network Administration · Service Desk

Jireh H.