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Jimmy Wilcox
Customer Success Manager @ Splunk - Training/User Support - SaaS'ing customers customers to get the most out of our solutions
Jimmy Wilcox is a versatile professional with a background in music and computer software engineering who transitioned into a successful career as a Customer Success Manager.
With a degree in Bachelors of Music, Vocal Performance from Northwestern University and studies in Computer Software Engineering at The Tech Academy, Jimmy brings a unique blend of creative and analytical skills to his roles.
Having worked at reputable companies like Splunk, UMU, Instana, New Relic, and Where Real Estate in various customer success and engineering roles, Jimmy has honed his expertise in performance monitoring, process optimization, Agile/Scrum methodologies, and end-to-end sales cycles.
His passion for delivering exceptional customer experiences, advocating for clients, solving problems, and training users is evident in his professional journey.
Outside of his work, Jimmy is an enthusiastic knitter who even developed an app to track his knitting projects, showcasing his creativity and tech-savviness.
With a strong foundation in both music and technology, Jimmy Wilcox continues to excel in the realm of customer success and client advocacy.
