Jimin Kim

Jimin Kim is a highly accomplished customer-facing Engineering leader with a decade of experience, excelling in both enterprise companies and startups.

His expertise lies in leading organizations to enhance customer satisfaction, retention, and growth by developing actionable strategies grounded in technology and customer insights.

Jimin Kim holds a Bachelor of Business Administration (B.B.A.) in Management Information Systems from San Jose State University and a Bachelor of Applied Science (B.A.Sc.) in Business Administration/Management Information Systems from De Anza College.

His professional journey includes significant roles such as Sr. Director - CX Engineering at Harness, Advisor at Storytell.ai, Senior Director - Customer Success & Solutions Architecture at Armory, Director - Customer Success at Armory, and Senior Manager - Technical Support at Armory.

Previously, Jimin Kim has held positions like Technical Support Manager at ServiceNow, Founder at EverKey Digital, Senior Technical Support Engineer: Platform Technologies at ServiceNow, and Technical Support Engineer at Axcient.

Jimin Kim thrives at the intersection of customer experience and product innovation, utilizing his profound understanding of technology and customer requirements to drive organizational success.