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Jim Pender
Vice President Sales, National Accounts at Capio
Professional Background
Jim Pender is a seasoned revenue cycle leader with a wealth of experience, known for his results-driven approach and innovative solutions in the healthcare sector. Throughout his career, Jim has demonstrated exceptional communication, interpersonal, and organizational skills, which have enabled him to build strong relationships and effectively lead teams across various aspects of revenue cycle management. His passion lies in enhancing financial performance for healthcare providers, effectively balancing the dual goals of improving the patient and payor experience while simultaneously reducing costs associated with collections and driving stronger accounts receivable outcomes.
With extensive hands-on experience in managing key operations such as call center management, client services, and both inside and outside sales teams, Jim has honed a skill set that allows him to lead diverse groups effectively. He has a proven track record of overseeing cross-functional teams, typically ranging from 5 to 10 individuals, showcasing his ability to foster collaboration and drive impactful results.
Currently, Jim is focused on working with a dynamic team to define, create, deliver, and support revenue cycle outsourcing solutions that are both impactful and tailored to the unique needs of healthcare providers. His strategic vision and detail-oriented nature empower him to take innovative concepts from ideation through to delivery, ensuring comprehensive solutions that provide real value to clients.
Education and Achievements
Throughout his accomplished career, Jim Pender has built a solid foundation of expertise in the revenue cycle domain. His extensive educational background and professional experiences have equipped him with the knowledge necessary to navigate the complex landscape of healthcare financial management. His role as Vice President of Sales for National Accounts at Capio underscores his capacity to lead at the highest levels, while his previous industry positions illustrate a commitment to excellence in revenue cycle operations.
Jim has also contributed significantly to professional organizations, such as the Healthcare Financial Management Association (HFMA), where he has shared his insights and knowledge with fellow professionals in the field. His engagement with HFMA represents his dedication to ongoing education and networking within the revenue cycle community.
Achievements
As a leader in revenue cycle outsourcing services, Jim Pender specializes in various programs aimed at maximizing collections and minimizing inefficiencies. His expertise includes:
- Increasing self-pay recoveries through a patient advocacy approach, ensuring that patients understand their obligations while facilitating better payment outcomes.
- Conducting charge audit programs to identify high fee-for-service and lost charges, significantly enhancing revenue flows.
- Implementing payor defense audits that protect healthcare providers from underpayments, thereby preserving the financial integrity of services rendered.
- Designing staffing programs tailored for both short and long-term operational needs to ensure that organizations have the right resources in place at all times.
- Overseeing innovative credit balance programs that help organizations manage and rectify excess patient balances with utmost efficiency.
- Engaging in data archiving to decommission legacy patient accounting systems, bringing organizations into a more streamlined and modern operational posture.
Jim's depth of knowledge in revenue cycle management, combined with his hands-on experience and creative thinking, positions him as a thought leader in the industry. His dedication to enhancing financial outcomes for healthcare providers, combined with his proven ability to manage and motivate teams, remains unmatched. Jim Pender continues to drive positive change in the healthcare finance landscape, ensuring that both providers and patients benefit from improved processes and outcomes.
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