Jim McManus is a skilled and experienced problem solver with a background in commercial Managed IT Services. With over three decades of experience, McManus has demonstrated a unique ability to balance customer value with business priorities and realities, making him a valuable asset to any company. He has a proven track record of success in strategic and operational areas, such as service product development, ITSM/ITIL implementation, technology architecture, and integration, partner service integration, and global technology deployment. McManus has a creative and customer-focused approach to designing, planning, and deploying new and improved services, making him ideal for roles focused on service strategy and design, lean and agile process design, and marketing. He has worked in various leadership, management, design, and technical roles at OnX Enterprise Solutions and Sungard Availability Services. McManus is a motivated and experienced professional with a strong background in IT, making him a valuable and reliable asset to any organization.