Jim McManus

Jim McManus is a Principle Product Owner at Comcast, based in Swarthmore, Pennsylvania.1 He describes himself as a "product & service designer and story teller" who helps engineers deliver software and services that people can use and rely on.1

Professional Experience

Jim has been working at Comcast as a Principle Product Owner since September 2018, a position he has held for nearly 6 years.1 Prior to his current role, he worked as:

• Sr. Director, Service Design & Development at OnX Enterprise Solutions from April 2017 to May 20181
• Enterprise Systems Architect, Enterprise Management at Sungard Availability Services from January 2000 to January 20051

Skills and Expertise

Jim has over 30 years of experience supporting various aspects of the commercial Managed IT Services business. His key areas of expertise include:

• Service Strategy & Design
• Global Technology Deployment
• Lean & Agile Process Design
• Service Product Development & Marketing
• ITSM/ITIL Implementation
• Technology Architecture & Integration
• Design & Systems Thinking
• Partner Service Integration1

Professional Summary

Jim McManus is described as a creative, customer-focused, and business-oriented problem solver with a consistent track record of success in designing, planning, and deploying new and improved services. He has demonstrated the ability to identify, articulate, and communicate service and system requirements that balance customer value with business priorities and realities.1

His LinkedIn profile highlights his experience in leading service design workshops, developing comprehensive service content, improving processes across the solution lifecycle, and integrating services following company acquisitions.1