Jim MacPhee

Leadership, Culture & Experience Transformation Advisor / Consultant; Author of Engage,Inspire,Lead (6/22); Chief Operating Officer / Senior Vice President-Operations-Walt Disney World/Walt Disney Company, retired 4.1.21

Jim MacPhee is a prominent Leadership, Culture, and Experience Transformation Advisor and Consultant, operating through his own firm, Jim MacPhee LLC, since May 2021. He has a distinguished career that includes over 42 years at The Walt Disney Company, where he served in various executive roles, culminating in his position as Chief Operating Officer (COO) and Senior Vice President of Walt Disney World until his retirement in April 2021.1 2 3

Professional Background

Walt Disney Company: MacPhee joined Disney in 1978 and held several key positions, including:
- Senior Vice President - Next Generation Experience (2010-2018)
- Vice President - Epcot (2007-2010)
- Vice President - Operations Disneyland Resort (1999-2002)
- General Manager of Disney’s Animal Kingdom (1996) among others.

His tenure at Disney was marked by significant contributions to operational excellence and guest experience enhancement, including the introduction of innovative technologies like My Magic+.2 3

Consulting and Leadership Philosophy

After retiring from Disney, MacPhee transitioned into consulting, focusing on leadership development and organizational transformation. He emphasizes the importance of creating a culture of commitment within organizations and believes that effective leadership is rooted in authenticity, transparency, and humility.3 4 He is also the author of the book Engage, Inspire, Lead, which reflects his leadership philosophies and practices.1 2

Education

MacPhee attended Florida State University from 1976 to 1979, although specific details about his degree are not mentioned in the available sources.1

Key Insights

In interviews, MacPhee has shared his belief that successful leaders must connect with their teams on a deeper level, understanding their motivations beyond just work-related tasks. He advocates for a holistic approach to leadership that considers the interconnectedness of various roles within an organization to enhance overall effectiveness.3 4

Jim MacPhee's extensive experience at Disney and his current consulting work position him as a valuable resource for organizations seeking to improve their leadership and cultural dynamics.