Jim Iyoob

Jim Iyoob is a dynamic and accomplished business leader serving as the Chief Customer Officer (CCO) at Etech Global Services. With 30 years of experience, Jim oversees strategy, marketing, business development, IT, program implementation, operational excellence, and product development across various Etech business lines.

Jim is highly regarded for his expertise in inbound, outbound, chat, analytics, AI, and social media, with a proven track record of innovation and advanced business intelligence. He is dedicated to providing cutting-edge outsourcing solutions and service delivery, continually striving to be at the forefront of industry trends.

Recognized for his exceptional contributions, Jim has received prestigious awards like the 'CX Hall of Fame' 2023 award and MVP awards from Customer Contact Central. He has also been featured in esteemed publications such as CIO Review, Contact Center Pipeline, and Connections Magazine.

Outside of his professional endeavors, Jim is a respected author, having co-authored three books with Matt Rocco, his lifelong friend, mentor, and coach. He is actively involved in various philanthropic initiatives, volunteering for organizations like the Nacogdoches County Chamber of Commerce, United Way of Nacogdoches County, Boys and Girls Club of East Texas, and the Glory Gang Ministry.

Jim's areas of specialization include strategy development, customer experience (CX), chat services, operations management, leadership training, relationship management, e-commerce strategy, AI integration, social media strategies, and quality assurance across onshore, nearshore, and offshore operations.

Jim Iyoob's educational background includes studies in Computer Programming at DeVry University.

Throughout his career, Jim Iyoob held key leadership roles in various organizations, including Chief Customer Officer, Executive Vice President, Senior Vice President Corporate Development, Vice President Global Development, Director of Operations, and Manager.