University of Nebraska-Lincoln

University of Oxford

Manager of Ad Operations at Verizon Media

Led the development of Yahoo's new enterprise premium business, generating $15M in quarterly revenue with consistent 10% growth each quarter. Managed a diverse team responsible for executing and optimizing advertising campaigns, establishing roles, setting performance metrics, and developing strategies to enhance team efficiency and effectiveness.

➤ Operational Excellence
Oversaw seamless systems migrations without revenue breakage, ensuring continuous customer success, client service, and operational stability.

➤ Comprehensive Training and Communication
Conducted organizational communications and training sessions, significantly boosting team morale and knowledge.

➤ Strategic Campaign Management
Enhanced overall campaign performance and client satisfaction by effectively managing and upselling advertising campaigns.

Yahoo

Manager of Enterprise Premium Customer Success

Directed the Customer Success team to exceed $700 million in annual revenue, with some categories experiencing up to 20% quarterly growth.

➤ Team Development
Recruited and trained 18 Customer Success Professionals and 4 interns, significantly boosting team capability and performance.

➤ University Engagement
Built strong recruitment relationships with local universities, improving recruitment processes and community engagement.

➤ Top Engagement Scores
Maintained the highest Manager Engagement Survey results within the Customer Success team, reflecting strong leadership and team satisfaction.

Customer Success Manager

Managed a $25 million book of business, optimizing programmatic advertising campaigns and leading to significant client spend growth. Utilized various third-party measurement tools to ensure campaign delivery and performance, enhancing client satisfaction and outcomes.

➤ Data Best Practices Initiative
Established a Data Best Practices group, increasing performance and saving the company $4 million annually.

➤ International Outreach
Organized international workshops and data roadshows, improving campaign performance and client relationships.

➤ Promotion to Lead
Achieved first-ever promotion to Lead in Omaha due to exceptional performance and client growth.

Lead Account Strategist

Streamlined financial processes, enhancing accuracy and efficiency, reducing processing time and errors. Worked with international vendors to ensure timely and accurate payments, improving vendor relationships.

➤ Reporting Systems Implementation
Implemented new financial reporting systems, increasing transparency and efficiency in financial reporting.

➤ Compliance and Audits
Conducted regular audits to ensure compliance with financial regulations, maintaining high standards of financial integrity.

Senior Account Strategist

Senior Accountant

Conducted audits for a diverse portfolio of private and public companies with annual revenues ranging from $100 million to $20 billion. Ensured compliance with regulatory standards and emphasizing process improvements and best practices.

Developed comprehensive audit reports to assist clients in improving their financial practices, providing valuable insights for process improvements and best practices. Emphasized process improvements and adherence to regulatory standards, enhancing client operational efficiency.

Jim Hartnett