Jim Ferrato

Jim Ferrato is a seasoned SENIOR TECHNOLOGY EXECUTIVE with a strong focus on driving corporate strategy and technology innovation for contact centers, direct marketing, and high-growth organizations.

His process-oriented leadership style has led to the establishment of efficient infrastructures, streamlined operations, significant cost savings, improved quality, and enhanced customer satisfaction.

Jim's specialties include Global Contact Center Solutions, Business Intelligence, Security and Compliance, BPO Services, Business Continuity, Infrastructure Management, and Systems Integration.

He pursued a Bachelors in Business Administration from the University of Rhode Island and a Master Of Business Administration in Finance from Boston University.

Throughout his career, Jim Ferrato has held key roles such as Chief Information Officer at IBEX Global, Chief Information Officer at iPacesetters, LLC., CIO at ACCENT Marketing, and Senior Vice President - CIO at Protocol Global Solutions.

Additionally, he has served as Vice President in various capacities at companies like Aspect Communications and Stream International, where he played a significant role in enhancing technical services and information technology.