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Jim D'Arcangelo
Chief Marketing Officer, High Growth Performance Marketer & Customer Journey/Lifecycle; Focused, Diverse Team Builder
Professional Background
Jim D'Arcangelo boasts a remarkable career spanning over 30 years in the fields of marketing, business development, and customer success, with a strong emphasis on driving sustainable growth in both global multi-billion dollar corporations and dynamic SaaS and tech growth companies. As a seasoned professional in Go-To-Market (GTM) strategy and demand generation, Jim has established a proven track record in creating and scaling B2B category leaders, leading initiatives that have resulted in growth rates between two to ten times across multiple organizations.
His expertise covers a broad spectrum, including brand management, marketing operations, and customer lifecycle management, which he meticulously integrates into his strategies to enhance lead generation efficiency and sales capabilities. With a deep commitment to analytics, Jim has successfully built high-performance marketing demand generation engines that have played pivotal roles in $85 million in venture capital rounds, an initial public offering (IPO), and a series of acquisitions in his key leadership roles.
Marketing Leadership and Achievements
In his insights and strategies for marketing, Jim has garnered multiple industry accolades for his innovative solutions and outstanding marketing performance. He is recognized as a three-time category creator, leading demand generation and customer success efforts for B2B tech companies. Under his leadership, organizations have achieved significant milestones including:
- An impressive streak of 18 consecutive month-over-month KPI records.
- A transformation in sales efficiency and lead quality, achieving a 3X growth in lead generation while simultaneously reducing customer acquisition costs (CAC) by over 50%.
- Achieving net negative churn through robust customer engagement strategies focused on upselling and cross-selling, which accounted for over 25% of new revenue growth.
In his tenure, Jim has overseen the launch of more than $100 million in new products, including an innovative business intelligence solution that has reshaped how stakeholders approach data analytics in marketing. His award-winning programs have not only driven growth but have also been recognized for their effectiveness and creativity within the industry.
Education and Achievements
Jim D'Arcangelo’s academic credentials are equally impressive, having earned degrees from prestigious institutions. His educational journey began at Princeton University, where he earned a Bachelor of Arts in History. Furthermore, he holds a Master of Science in Marketing from The Johns Hopkins University and an MBA from The George Washington University, where he also engaged in doctoral studies in Organizational Development.
Jim's educational background provides him with a strong foundation in both analytical and strategic thinking, which he has effectively applied throughout his career, enabling him to devise successful marketing strategies and innovative product development initiatives that resonate with target audiences. His commitment to continuing education and mastery of new concepts is evident in his wide-ranging knowledge of the latest technological advancements in marketing, including artificial intelligence, which he also authors about in professional circles.
Notable Contributions and Roles
Throughout his career, Jim has held several high-ranking positions, demonstrating remarkable versatility and impact in each role:
- Chief Marketing Officer and Interim Sales Head at MomentFeed where he led significant funding initiatives.
- Senior Vice President of Marketing and Indirect Partners at Booker Software, which was successfully acquired by Mindbody.
- He has acted as Enterprise Account Development Consultant at Caliper, and Board Advisor and Vice President of Marketing at Greener Expressions, LLC, showcasing his ability to provide strategic guidance across various sectors.
- His tenure as Vice President of Marketing and Business Development at Aria Systems allowed him to contribute to the company’s successful fundraising efforts exceeding $100 million.
- Jim also held pivotal roles in other major companies such as Global Crossing, Traffic.com, and Media Metrix, effectively navigating growth and transition phases, notably through periods of acquisition and integration into larger entities.
- He began his career at IBM as Assistant Product Manager, which positioned him well for future achievements in product marketing and brand strategy.
Awards and Recognitions
Jim's dedication to excellence has earned him numerous awards, highlighting his innovative marketing strategies and leadership qualities. Noteworthy accolades include:
- Named Winner of the Killer Content Award in 2020, recognizing his exceptional contributions to content marketing.
- Acknowledged as Top 35 B2B Innovator in 2019 for his impactful strategies in B2B marketing.
- Recognized in 2018 as a Marketo “Fearless 50” Top Global Marketer, along with several other merit awards celebrating his campaigns and initiatives in demand generation.
- In 2017, he was celebrated as a “Top 33 Marketing Ops Game Changer,” illustrating his role in transforming marketing operations for numerous organizations.
- Additionally, Jim was a finalist for the Marketing Executive of the Year category multiple times, emphasizing his influential leadership in the marketing realm.
Personal Interests and Achievements
Outside of his professional pursuits, Jim is an avid runner, boasting a personal best time of under three hours in marathon competitions. He is also a champion rower, showcasing not only his competitive spirit but also his dedication to health and fitness. As a published author on artificial intelligence, he contributes to ongoing conversations on the integration of technology within marketing strategies.
With a robust blend of academic credentials and vast professional experience, Jim D'Arcangelo continues to inspire the marketing and tech industries with his innovative strategies and commitment to excellence. His leadership, creativity, and strategic foresight position him as an invaluable asset in any organization aiming to achieve substantial growth and success in today’s competitive environment.
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Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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