Jillian Aslet

Jillian Aslet is a seasoned professional in the retail sector, currently serving as the Programme Business Change Lead at Harrods, a prestigious luxury department store in London. With over 30 years of experience, her career trajectory has encompassed various roles, from high street retail to premium brands.

Educational Background

Jillian graduated from Bournemouth University with a degree in retail management. Her interest in retail began during her teenage years when she worked at the newly opened Meadowhall Shopping Centre in Sheffield. This early experience ignited her passion for the industry, leading her to pursue further studies and a career in retail.

Professional Journey

• Debenhams: Jillian started her career with Debenhams, where she participated in their graduate scheme and spent a decade with the company, including a significant period in Stockholm.
• House of Fraser: She later joined House of Fraser, contributing to their transition towards a multi-channel customer experience amid the rise of online shopping.
• Harrods: At Harrods, she initially managed the customer service center before evolving into her current role. Her responsibilities now include enhancing the digital customer experience, particularly crucial during the pandemic.

Jillian emphasizes that despite the evolution of retail, core principles such as understanding customer needs and delivering unique selling points remain vital. She believes that her university education laid a solid foundation for her career, enabling her to adapt to changing market dynamics while maintaining customer loyalty.

Her LinkedIn profile indicates that she has built a substantial network within the industry, boasting over 2,000 followers and 500+ connections .1