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Jill Dunn
Director of Customer Success at PatientIQ
Professional Background
Jill Dunn is a seasoned professional in the fields of sports management and healthcare technology, bringing a wealth of experience to her current role as the Director of Customer Success at PatientIQ. With her extensive background in account management and strategic accounts, Jill has honed her skills in fostering client relationships and enhancing customer satisfaction, which are critical components of success in the competitive landscape of healthcare services. Her career arc is characterized by a series of progressive leadership roles that showcase her ability to drive operational excellence and strategic growth across various organizations.
Before her tenure at PatientIQ, Jill held pivotal roles at Glooko, a leading diabetes management platform. Here, she served first as the Director of Account Management and then advanced to the position of Senior Director, Account Management. During this time, Jill demonstrated her capability in leading teams and implementing effective customer retention strategies that significantly improved client engagement and loyalty.
Prior to her impactful role at Glooko, Jill was the Vice President of Strategic Accounts at Sharecare, Inc., where she was instrumental in cultivating high-level partnerships and optimizing service offerings to meet diverse client needs in the healthcare sector. She initially joined Sharecare as the Director of Hospital Markets, paving the way for her success and further advancement in strategic account management.
Jill's earlier career included significant contributions at Southern Regional Medical Center, where she served as Manager of Market Development and Manager of Physician Business Development. Her foundational experience began at HealthSouth as a Sales Representative, followed by a role as Promotions Coordinator at American Hole 'n One. This extensive and varied work history has furnished Jill with a deep understanding of market dynamics, customer service, and business development.
Education and Achievements
Jill Dunn's academic background is as impressive as her professional journey. She completed her Master of Sports Management (MS) at the prestigious University of Kentucky, where she developed a solid foundation in the intricacies of sports administration and management. This program has empowered her to integrate sports principles with healthcare, making her insights particularly valuable in organizations that prioritize health and wellness.
In addition to her Master's degree, Jill holds a Bachelor of Science in Education (BSEd) in Exercise and Sport Science from The University of Georgia. Her educational pursuits have consistently equipped her with the knowledge and skills necessary to bridge the gap between health management and customer success strategies, which has been a hallmark of her career progression.
Achievements
Throughout her career, Jill Dunn has been recognized for her expertise in account management and customer success. She has implemented innovative strategies that enhance customer experiences, leading to increased satisfaction and retention. Her approach blends her profound understanding of sports management with the technical demands of healthcare services, making her a unique asset to any organization. Furthermore, Jill’s contributions to improving patient engagement through innovative technology platforms illustrate her commitment to leveraging her skills for better healthcare outcomes.
Jill's ability to navigate complex organizational structures and her proactive approach to identifying and addressing client needs have resulted in numerous accolades throughout her career. Her leadership style emphasizes collaboration, empowerment, and a customer-first mindset, which consistently yields positive results for both her employers and their clients.
In a field where client satisfaction and engagement are paramount, Jill Dunn stands out as a leader who not only meets expectations but exceeding them, turning challenges into opportunities for growth and improvement.
tags':['Sports Management','Customer Success','Account Management','Healthcare Technology','Strategic Accounts','Patient Engagement','Exercise and Sport Science','Education','University of Kentucky','University of Georgia','Healthcare Services','Market Development','Healthcare Innovation'],
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