Jia He

Jia Y. He is a seasoned professional currently serving as the Director of Technical Success at CircleCI.12 Her career trajectory at CircleCI has been marked by consistent growth and advancement:

1. Customer Success Manager
2. Enterprise Customer Success Manager
3. Manager, Customer Success - NAMER
4. Manager of Commercial Customer Success
5. Senior Manager, Customer Success
6. Director of Technical Success (current role since October 2022)

Prior to joining CircleCI in July 2015, Jia held positions at:

• Fivestars: Account Executive (2014-2015)
• JPMorgan Chase:
  • Operations Manager (May 2012 - February 2014)
  • Personal Banker (August 2010 - May 2012)

Education

• Bachelor of Arts (B.A.) in Economics from the University of California, San Diego (2006-2010)1
• Summer Intensive Language Program at Beijing Normal University (2008)1

Skills and Expertise

Jia's professional background demonstrates expertise in:

• Customer Success
• Commercial Operations
• Enterprise Management
• Banking
• Sales

Her diverse experience across different industries and roles showcases a versatile skill set and adaptability.

Location

Jia He is based in the San Francisco Bay Area, California, United States.2

Throughout her career, Jia has consistently demonstrated a commitment to customer success and operational excellence, contributing to her rapid progression within CircleCI and establishing herself as a leader in the technical success domain.