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Jesu Valiant
Co-Founder at Stratforge
Professional Background
Jesu Valiant is a highly accomplished professional with over 18 years of diverse experience in strategic and operational roles within the technology sector. His remarkable career is characterized by a deep specialization in Technical Assistance Center (TAC) management, where he has accumulated more than 15 years of expertise specifically focused on various Original Equipment Manufacturer (OEM) and Independent Software Vendor (ISV) products. He has consistently delivered top-notch solutions that span an impressive array of sectors, including cloud computing, security, telecommunications, networking, wireless technologies, and sophisticated messaging application systems.
With his extensive experience, Jesu has built, operated, and managed turnkey solutions aimed at enhancing customer experience and fostering omni-channel customer engagement. His work has been pivotal in implementing TAC process automation and creating Knowledge-Centered Support (KCS) aligned knowledge management systems. Furthermore, he has a deep understanding of analytics which has enabled him to leverage data to drive operational efficiencies and improve customer satisfaction.
As a visionary leader, Jesu plays a crucial role in driving new market solutions and generating revenue across multiple strategic areas. His contributions to strategic planning and new business initiatives have yielded significant results, establishing him as a formidable figure in the tech community. Implementing the ideation to monetization life cycle, Jesu has successfully overseen the development of new services and solutions, ensuring alignment with evolving market demands.
Education and Achievements
While specific educational details are not provided in the bio, Jesu's extensive experience within the tech landscape illustrates a wealth of practical knowledge and applied skills. Over the years, he has worked in various esteemed organizations, demonstrating his capacity for leadership and innovation at every step of his career.
His journey began at Nittany Decision Services, where he laid the groundwork for his future in technology and business development. By holding various roles ranging from Account Receivable to Business Development Executive, he honed his skills in customer interactions and service delivery, setting a solid foundation for his later success in enterprise solutions.
Moving to SlashSupport, Jesu escalated through the ranks, undertaking positions such as Quality Lead and Technical Leader within Enterprise Technology Services. His ability to manage and lead diverse teams showcased his leadership qualities and operational prowess, which would become defining characteristics of his career.
At CSS Corp, one of the pivotal organizations in his career trajectory, Jesu established himself as an authority in Enterprise Services. He excelled in various roles such as Associate Operations Manager, Senior Solutions Architect, and eventually served as Director and Principal Consultant. His work at CSS Corp involved managing high-stakes projects and developing tailored solutions that addressed complex client needs, further accentuating his skills in project management, strategic planning, and customer engagement.
As a Co-Founder of Stratforge, Jesu now channels his rich experience into innovative consulting, helping organizations navigate the complexities of digital transformation and customer experience enhancement. His journey exemplifies a commitment to excellence and results-driven leadership.
Achievements
Jesu Valiant's accomplishments are a testament to his dedication and expertise in the field. Throughout his illustrious career, he has made a significant impact by:
- Driving customer engagement improvement through the development of omni-channel solutions that enhance user experience and satisfaction.
- Leading TAC management initiatives that streamline processes and utilize automation for increased efficiency, resulting in improved service delivery.
- Implementing knowledge management systems aligned with KCS principles that empower customer support teams and enhance their ability to resolve inquiries effectively.
- Managing the ideation-to-monetization lifecycle, successfully overseeing the transformation of innovative ideas into profitable services and solutions.
- Contributing to the growth of key business areas, tapping into new markets and revenue streams by leveraging his strategic planning capabilities.
These milestones reflect not only his individual contributions but also his ability to inspire teams and foster a culture of innovation and excellence within the organizations he has collaborated with.