Jessie Reich

Jessie Reich is a healthcare professional who holds the position of Director of Patient Experience and Magnet Programs at the Hospital of the University of Pennsylvania (HUP), which is part of Penn Medicine and the University of Pennsylvania Health System.13 Her role involves overseeing initiatives to enhance patient satisfaction and maintain the hospital's Magnet recognition, a prestigious designation for nursing excellence.2

Reich's responsibilities include:

1. Overseeing patient experience programs: She leads efforts to improve and maintain high levels of patient satisfaction across various departments at HUP.1

2. Managing Magnet programs: Reich is involved in initiatives related to the Magnet Recognition Program, which recognizes healthcare organizations for quality patient care, nursing excellence, and innovations in professional nursing practice.2

3. Collaborating on international projects: She has been involved in the Magnet4Europe project, which aims to improve work environments and clinician well-being in European hospitals by partnering with Magnet-recognized U.S. hospitals.2

4. Developing innovative programs: Reich played a key role in launching HUP Harvest, a food relief program that addresses food insecurity among patients.3

5. Mentoring nursing students: Under her leadership, nursing students are involved in patient screening and support for programs like HUP Harvest, helping to train the next generation of healthcare professionals.3

Reich's work demonstrates a commitment to improving patient care, addressing social determinants of health, and advancing nursing practice. Her involvement in programs like HUP Harvest shows an understanding of the broader factors that influence patient health and well-being beyond traditional medical care.3