Jessie Carroll

Jessie Carroll is a skilled technical communication leader focused on delivering outstanding self-service support content and experiences. With a background in organizational communication, learning, and design, she has honed her expertise through academic pursuits at institutions like New York University School of Continuing and Professional Studies and Ithaca College.

Currently serving as the Content Team Manager in Customer Operations at Squarespace, Jessie has held various roles where she has showcased her leadership and strategic skills. Her roles at Squarespace include Content Team Lead, indicating her progression within the organization.

Prior to her time at Squarespace, Jessie gained valuable experience at Booker Software, where she served as Content Development Manager and Content Development Specialist. Her journey also includes roles at TheLadders.com, where she worked as an Executive Resume Writer and Analyst, highlighting her diverse skill set.

Jessie Carroll's professional journey began with an internship in Human Resources at NBC Universal, demonstrating her commitment to continuous learning and growth in various fields. Known for her coaching abilities and providing strategic direction, she excels in navigating ambiguity and supporting her team to expand their skills and creativity.