Georgia Institute of Technology

University of South Florida

Operations Manager  -  JLL

CIM Group

Associate Vice President, Development

Associate, Development

• Analyze T&E spend and audit for adherence to local policies, ensure producer spend is in line with revenue targets and provide input and suggestions on budget, T&E policies, expense management
• Compile data on local processes, review and suggest improvements
• Compile market performance data, etc. to assist with strategy planning and decisions
• Promote a healthy local Market culture fostering trust, collaboration, transparency, recognition, inclusion and fun
• Participate in employee engagement efforts that encourage broad professional development, partnering with HR
• Manage and analyze survey results from various sources
• Identify relevant content to develop local leaders
• Serve as back-up for collecting, drafting, and distributing multi-channel internal communications
• Analyze workload management and suggest solutions for conflicts/pain points
• Engage planning activities to support JLL’s Diversity & Inclusion priorities
• Provide data analysis for production tracking within Business Lines
• Participate in planning local communications/events to support national initiatives
• Manage Covid-19 Reentry program for safe, healthy, and productive work for all team members
• Coordinate with Facilities on office moves, renovations and growth/M&A requirements

Operations Manager

• Procured and managed design team and consultants from preliminary design to project completion
• Led team of external consultants in pursuit of approvals and permits on development projects
• Procured and managed contractor teams from pre-construction to completion, including full review and approval of budget estimates, schedules, change orders and close out documents
• Assisted with preparation of project proforma and overall project budgeting effort
• Coordinated with utility companies, city officials, and other 3rd party jurisdictional entities throughout the design and construction of projects
• Managed project reporting for internal requirements, venture partners, and project lenders.
• Performed/Facilitated due diligence, inspections, and contractor administrator services
• Developed and maintained successful customer relations, internal and external
• Managed closeout, building start up, and coordinate building turnover with facilities/property management
• Maintained communications of project status with development officers, equity partners, brokers, and lending institutions
• Reviewed and approved all invoices including contractor progress payments
• Managed owner FF&E procurement
• Interpreted lease language to fulfill owner responsibilities
• Acted as landlord liaison for tenant representatives
• Assisted in the pursuit of new business development opportunities

Project Manager

• Performed general operational management duties
• Provided administrative support to the team
• Managed permitting, entitlement, and zoning efforts with the City of Atlanta
• Maintained relationships with adjacent neighbors and neighborhood associations in conjunction with the firm’s development efforts
• Coordinated with contractors and property management teams regarding various on-site activities
• Prepared contractor, maintenance and professional agreements
• Coordinated logistics for public, private and leasing tours
• Assisted marketing firm with coordination for on-site events, collateral & various other marketing efforts
• Created presentations and reports via Publisher, Adobe, PowerPoint and Excel
• Facilitated the collection and entry of project and property invoices

New City

Manager, Operations

• Provided administrative support to the Ponce City Market development/construction team
• Managed ordering, delivery, storage and installation of FF&E and historic artifacts
• Prepared contractor, maintenance and professional agreements
• Created presentations and marketing materials via Publisher, Adobe, PowerPoint and Excel
• Coordinated logistics for public, private and leasing tours
• Facilitated collection and entry of project and property invoices
• Assisted in Tenant (office, retail and residential) relation efforts

Jamestown

Coordinator-Development & Construction

Transaction Manager (Landlord Leasing Team)
• Prepared and facilitated the transfer of documents such as leases and letters of intent from landlord to tenant and vice versa
• Created brochures and marketing materials via Publisher, Adobe and Excel
• Maintained accurate property information including vacancies, tenants, rental rates, NNNs, surrounding retailers, demographics and photos
• Conducted market surveys and gather information on competing properties via communication with other brokers in area
• Utilized REgis mapping software to create maps, aerials and demographic reports
• Submitted activity reports to landlords accurately and on schedule
• Created mass emails via Constant Contact
• Spoke with interested parties regarding shopping center vacancies
• Facilitated commission invoicing and processing
• Maintained client, broker and tenant database
• Catalogued and maintained files for property documents
• Maintained team and broker calendars

Office Management
• Managed office calendar including events, conference rooms and off-site meetings
• Prepared for meetings including set up conference calls, Go To Meeting, Skype and Lync both on-site and outside of office
• Coordinated travel arrangements including flight, hotel and rental car
• Planned and organized meetings including preparation of reports and visual materials
• Maintained office supply inventory and office equipment (copiers, telephones, computers)
• Organized social and business-related events
• Corresponded daily with the Operations Manager at corporate headquarters regarding ongoing projects & initiatives

Franklin Street

Administrative Sales Associate

• Provided administrative support to President and Vice President
• Calculated commissions, including auditing sales reports for accuracy, and maintained sales statistics each month/week/year
• Managed Google ad words account and monitored pay per click, Google analytics and conversion
tracking
• Assisted sales manager and served as liaison between sales staff and office
• Generated leads for sales representatives via jobsite reports and prepared sales quotes
• Performed Accounts Receivable duties: Prepared Notice to Owners and lien releases, corresponded with general contractors and owners, determined credit worthiness of potential customers, obtained and maintained accurate company information, collected payment on overdue accounts; negotiated payment plans if necessary, for delinquent accounts, settled invoice and payment disputes
• Performed Accounts Payable duties: Recorded vendor invoices to be paid, collected purchase orders for corresponding invoices, printed checks for vendor payments, opened company accounts with vendors, negotiated payment terms
• Maintained customer mailing lists
• Created brochures and other various marketing materials via Publisher
• Worked with graphic design companies in development and design of marketing materials & company rebranding effort
• Maintained equipment and property inventory for website including descriptions, specifications and accurate photos

Jessica Walburn