Jessica C. Van Hove

Jessica Van Hove is a highly experienced customer service professional with over 12 years of experience, specializing in problem solving and fraud detection. She strongly believes that customer service is paramount and that empathy is of utmost importance in any interaction. Jessica has studied at Dawson College and Riverdale High School and is fully fluent in English and proficient in French. Her expertise lies in multitasking and prioritizing work in fast-paced environments.

Jessica has previously held roles as Customer Service Supervisor at Les Technologies Seedbox Inc. and Customer Support at Gamma Entertainment. Her strengths lie in finding solutions to problems and ensuring that clients' core issues are resolved. She is highly skilled in juggling emails, live chats, and phone support in a multi-monitor system. Jessica has trained in fraud detection, fraud resolution, and risk management, using her problem-solving skills to develop updated training systems and documentation to set teams on the same page.

Some of Jessica's core competencies include active listening, multitasking, problem solving, fraud detection, risk management, and customer service. She is highly proficient in Microsoft Word and Excel and can type at over 60 WPM. Her friendly and professional demeanor, along with her extensive experience in the field, has made her a valuable asset to any company she works with.