San Jose State University

Assistant Merchant at SEPHORA

SEPHORA

Assistant Merchant

- Maintained a brand partnership to ensure deliverables (exposures, comps, Color IQ, etc.) were on time.
- Supported the team by managing/tracking day to day responsibilities such as SKU creation/ maintenance, managing all co-op collection, price changes, store/brand communication, etc.
-Mastered building and pulling business, agendas, and ad hoc reports.
-Collaborated with cross-functional partners daily to ensure all launches and exposures were logistically on track and provided support should any issues arise.

Merchandise Coordinator

Client Relations
-Analyze client contacts with an emphasis in constructing strategies for retaining/rebuilding client loyalty.
-Audit business contacts and present findings and recommendations to ensure optimal processes in creating an exceptional client experience.  
-Collaborate with appropriate divisions and departments to present refined solutions (i.e operations, quality assurance, etc). 
-Customer Service experience: provide an exceptional client experience via email and/or phone by addressing client issues inquiries in an efficient manner.

Client Services

- Took on a leadership role while still receiving continuous training from the operations sales manager and the merchandise sales coordinator
-Promoted/increased impulse sales through informing new/current clientele of the benefits of the rewards program
-Trained new beauty advisors on customer service and cash register operations 
-Interacted with every client to assess and anticipated their needs
-Built interpersonal relationships
-Presented daily sales and operations updates and reports
-Assessed and recruited potential hires to the store
-Analyzed and dealt with any challenging customer issues 
-Completed cycle counts, out of stocks, and return to vendor accounts 
-Sorted, organized, and executed promotional inventory, signage, pricing strips, and graphics
-Assisted in opening and closing procedures. i.e calculated money in all registers to finalize the opening or closing totals.

Ulta Beauty

Lead Cashier

-Assisted in receiving and pushing out inventory in a timely manner 
-Maintained the Ulta Beauty brand culture at all times 
- Arranged store setups by following schematics for Etageres, tables, end caps, and placing of graphics
-Efficiently executed planogram by anticipating required tasks and planning for optimal results
-Greeted and welcomed clients to the store 
-When needed provided advice accordingly

Jessica Quan