Jessica Lauren Cohen

Jessica Lauren Cohen is the Head of Customer Success and Community at UpdateAI, a position she started in January 2024.12 She is a strategic leader with over 15 years of experience in customer success and sustainability.1 Cohen has a background in astrophysics and once aspired to be an astronaut.2 She holds a degree from MIT and has worked in various locations including New York, Seattle, San Francisco, Boston, and Copenhagen.1

Professional Experience

Cohen has expertise in:

• Organizational change management
• Customer success strategies
• Community building

Prior to UpdateAI, she worked at Watershed and has experience with Slack, demonstrating proficiency in project management and productivity tools.1

Skills and Interests

• Fluent in English with limited working proficiency in Danish and elementary proficiency in German1
• Interest in organizational dynamics and influencing customer behavior2
• Advocates for effective time management and productivity strategies3

Cohen is known for her insights on customer success, including dismantling traditional approaches like Quarterly Business Reviews (QBRs).4 She actively participates in customer success communities and events, sharing her expertise and experiences.5