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Jesse Grimes
Freelance service designer, trainer and coach; Innovation coach
Jesse Grimes is a senior-level independent service designer based in Amsterdam, Netherlands, with over 25 years of international experience. He is the owner of Kolmiot Service Design and has several notable professional roles:
Professional Highlights:
- Senior Vice President of the Service Design Network (SDN)
- Editor-in-Chief of Touchpoint, the service design journal
- Co-founder and Head of Training at the Service Design Network Academy
- Leader of the SDN Netherlands National Chapter
Professional Experience: He has worked with major organizations like ING, ABN AMRO, Rabobank, Philips, and the Dutch government. His expertise spans service design, customer experience, design thinking, and innovation coaching. Grimes specializes in financial services, enterprise-scale service design, customer journeys, and user research.123
Geographic Reach: While based in Amsterdam, he works internationally, having previously worked in London, Düsseldorf, and Sydney. He provides service design services across the Netherlands, Europe, and globally.234
Key Skills:
- Service design training and coaching
- Workshop and design sprint facilitation
- Innovation consulting for startups and accelerators
- User-centered design approaches
Grimes is recognized as a service design thought leader who regularly hosts and speaks at national and international events.45
