Jesse Grimes

Jesse Grimes is a senior-level independent service designer, trainer, and coach with 22 years of international experience in user-centered design.

With a focus on financial services, enterprise-scale service design, customer journeys, and user research, Jesse is a recognized expert in service design practices and techniques.

He has held prominent roles in organizations such as Kolmiot Service Design, the Service Design Network Academy, and Service Design Network, where he served as the Senior Vice President and Editor-in-Chief of the 'Touchpoint' journal.

Jesse is actively involved in the Dutch and global service design communities, hosting events, speaking, and providing training in service design methodologies.

His contributions include leading the SDN Netherlands National Chapter, organizing the SDN's Global Conference in Amsterdam in 2016, and co-founding the Service Design Network Academy.

Jesse's vast professional background includes working with major private-sector companies and public-sector organizations in the Netherlands in roles ranging from service designer to creative lead and team leader.