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Jess Ramsay
Sr. Technical Lead - - Affiliate Program Manager - - Solutions Architecture at Spotify
Professional Background
Jess Ramsay boasts a diverse and impressive career, weaving together the worlds of fine arts and technology. Currently serving as a Senior Technical Lead at Spotify, Jess leverages an extensive background in program management and sales engineering to drive innovative solutions in one of the world’s leading audio streaming platforms. With a flair for implementing complex projects and leading teams, Jess is at the forefront of combining artistic sensibility with technical prowess.
Before his notable tenure at Spotify, Jess honed their skills as a Sales Engineer at Outbrain, where they played a crucial role in improving the company's technological offerings. Their ability to communicate complex technical concepts in an accessible manner greatly enhanced client relationships and the overall user experience. In addition, Jess held the pivotal position of Product Support Manager at Critical Mention, where they were instrumental in providing exceptional customer support and ensuring clients fully understood the diverse product features available.
Jess's early career displays a rich involvement in the art community. As an Exhibition Assistant and Curatorial Fellow at the New Museum of Contemporary Art, they developed a keen understanding of curatorial practices that shaped the exhibitions and collections within the museum. This role allowed Jess to merge their love for art with a strategic approach to project management, a skill set they would later apply in the tech industry.
Having also worked in various artistic capacities such as a Gallery Assistant and Artist Assistant, Jess's background in fine arts deeply informs their approach to technology and innovation. Their unique perspective fosters creativity when developing software solutions and engaging with tech products, ensuring a user experience that resonates on an emotional level.
Education and Achievements
Jess Ramsay’s academic journey lays a solid foundation for their professional endeavors. They pursued a Master of Fine Arts (MFA) in Fine Arts at the prestigious Parsons School of Design, where they refined their artistic skills and theoretical knowledge. This rigorous program provided Jess with a robust framework in creative problem-solving, which has been invaluable in their technical roles.
Currently a candidate for a Master of Arts (MA) in Art Education at New York University, Jess is not only expanding their expertise in education but also preparing to influence future generations of artists. Their undergraduate studies culminated in a Bachelor of Fine Arts (BFA) in Fine Arts / Design from Ohio University, where they first discovered their passion for combining artistry with analytical thinking.
Throughout their career, Jess has demonstrated meticulous project management capabilities, especially in tech-driven industries. Their understanding of Agile methodologies, HTTP REST APIs, and programming languages such as JavaScript and Python underlines a commitment to continual learning and adaptation in fast-evolving environments. The expertise gained from these experiences has positioned Jess as a lead in technical account management and solutions architecture.
Jess's work in data analytics and affiliate marketing evidences a unique ability to convert complex datasets into actionable insights, which fuels successful marketing strategies and product developments alike. Furthermore, their proficiency in content delivery systems and software-as-a-service (SaaS) management underscores their adaptability in both artistic and technological realms.
Achievements
Over the years, Jess Ramsay has achieved remarkable milestones that showcase their versatility and dedication to their craft. At Spotify, Jess plays an integral role in designing and implementing new features that not only enhance user satisfaction but also drive company performance metrics. Their leadership in managing key projects reflects their commitment to operational excellence and strategic vision.
As a former Sales Engineer at Outbrain, Jess was pivotal in the enhancement and delivery of technical solutions that responded directly to client needs, reinforcing the linkage between customer satisfaction and product innovations. Their initiative in creating comprehensive support documentation and training resources has empowered teams to deliver consistent and quality service during high-pressure periods.
Moreover, Jess's artistic endeavors, including curatorial experiences and support roles in galleries and studios, speak to their rich understanding of visual culture and design. By collaborating with artists and curators, Jess not only contributed to the success of various exhibitions but also cultivated a keen eye for aesthetics that complements their technical roles. This blend of artistry and technology is particularly rare and allows Jess to approach every project with a unique viewpoint, often leading to innovative solutions that resonate deeply with users.
With a combination of technical expertise, artistic insight, and management experience, Jess Ramsay stands out as a multi-talented professional whose career continues to evolve. Whether leading teams, managing products, or engaging creatively with art, Jess's journey is a testament to the possibilities of intersecting technology with fine arts, paving the way for future innovations across industries.
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Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Clay's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.