Jess Lyons

Jess Lyons is a seasoned professional with a strong background in Customer Success, focusing on listening and empathy to tailor solutions that drive ROI.

With extensive experience in representing the Voice of the Customer, Jess excels in cross-functional challenges, employing analysis, experimentation, and evaluation to enhance customer value.

Jess holds a B.A. in History/Political Science from Colorado College, an M.A. in Curriculum and Instruction from the University of Denver, and has interned at UNESCO Peace Education at the School for International Training.

In terms of professional experience, Jess has held key roles at organizations like Remind, Kickwheel Co., Edthena, and Hapara, managing Enterprise and Higher Ed Partnerships, Customer Success, and teaching positions.

Additionally, Jess has a background in education, having served as a Secondary Teacher, Instructional Mentor, Social Studies Teacher, and Campaign Manager.

Jess's key strengths, according to the Clifton Strengthsfinder, include Ideation, Individualization, Relator, Empathy, and Adaptability.