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Jeroen Sergeant
Dynamics 365 & Power Platform Functional Software Engineer at Cegeka - Let's connect!
Professional Background
Jeroen Sergeant is a highly motivated and solution-driven professional with a robust career spanning over three years in business analysis and project management. Presently, he is applying his analytical skills at Berry Global's Agricultural Division, where he is a critical member of the team focused on leveraging technology and innovative processes to enhance business operations. His role as a business analyst allows him to analyze various business operations, assisting in process innovations that are vital for achieving business goals. Jeroen's passion for driving change and making a positive impact in the workspace is evident through his contributions.
In his current position as a project manager, Jeroen is pivotal in projects that lay the groundwork for future success. He is currently spearheading the development of a new Customer Relationship Management (CRM) platform designed to streamline the sales funnel, enabling the sales team to efficiently follow up on new opportunities and manage existing customer relationships effectively. His hands-on approach includes conducting User Acceptance Tests (UATs) and providing comprehensive training and ongoing support to ensure a smooth transition to this new system.
In addition to overseeing the CRM's implementation, Jeroen closely examines and enhances the workflow of the sales department by digitizing and automating previously manual processes, all within an international environment. His extensive experience in project management has positioned him well to facilitate innovation by organizing interactive workshops that encourage the generation of new business ideas through the creation of effective communication channels.
Moreover, Jeroen is proficient in consolidating data to aid in cross-factory reporting. He utilizes Power BI to create insightful and innovative reports that enable better decision-making across the organization. His role as a functional analyst sees him strengthen the team's Navision platform—an enterprise resource planning solution—by providing his expertise in internal and external business processes, which is critical in supporting and coordinating ERP upgrade projects. Jeroen strives to be at the forefront of change, improving both efficiency and effectiveness within the company.
Education and Achievements
Jeroen's educational background is impressive, with a Bachelor's degree in Finance and Risk from Artevelde Hogeschool Gent, followed by a Master's degree in Handelswetenschappen - Strategisch Management from Universiteit Gent. His academic training has equipped him with the financial acumen and strategic insight essential for navigating the complex intersections of business and technology.
In addition to his formal education, Jeroen has garnered a wealth of experience through various roles across prominent organizations. His career began as an internship at AGO Jobs & HR, which provided him with a foundational understanding of the workforce and the intricacies involved in Human Resources. This was followed by another internship at Belfius, where he was exposed to customer service management, setting the stage for his success in various analyst roles that followed.
Jeroen also served as a Sales Analyst at RPC bpi group, where he honed his analytical skills and gained insights into sales processes, further fueling his passion for business analysis. His tenure at RPC bpi group also includes roles in Customer Service Management, where he developed essential communication and coordination skills. A short stint as a Functional Software Engineer at Cegeka has added to Jeroen's diverse toolkit, allowing him to bridge gaps between technical and business domains effectively.
Through this journey, Jeroen has emerged as a well-rounded professional equipped with a unique blend of skills and experiences that allow him to impact organizations positively. His ability to analyze, innovate, and implement effective solutions is a testament to his dedication and hard work in achieving professional excellence.
Achievements
Throughout his career, Jeroen has accomplished significant milestones that reflect his proficiency and dedication as a business analyst and project manager. One of his notable achievements includes successfully managing the CRM platform development project at Berry Global, which significantly improved the way the sales department captures and manages leads. His leadership in conducting rigorous UATs and training sessions has ensured that his colleagues are well-prepared to adapt to the new system, ultimately leading to improved performance and workflow.
In his earlier roles, Jeroen left his mark by enhancing operational efficiency through the digitization of manual processes within international teams. His initiatives have fostered a culture of innovation, driving engagement among team members and inspiring them to actively participate in process improvements. The workshops he organizes have become valuable sessions for brainstorming and refining ideas, showcasing his ability to connect people and harness their collective expertise.
Furthermore, Jeroen's commitment to data-driven decision-making through the innovative use of Power BI has empowered various stakeholders with actionable insights, enhancing strategic planning and operational execution across departments. His knowledge of the Navision platform has proven invaluable in aligning technical enhancements with business needs, ensuring that technology effectively serves the organization’s strategic objectives.
As Jeroen continues to advance his career, he remains dedicated to leveraging his skills to foster innovation, enhance processes, and achieve business excellence in every endeavor he undertakes.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
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Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
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