Jermaine Nicholas

Jermaine Nicholas is an experienced Operations Manager with a strong background in Telecommunications. He has a proven track record of success in managing operations, leading teams, project planning and management, and proficiency in SQL and MS Office applications. Jermaine has expertise in budget and cash flow planning, expense reduction, revenue assurance, negotiating, and fraud detection.

Throughout his career, Jermaine has achieved significant accomplishments including reducing billing period close off time, maintaining low error rates, managing professional relationships with carrier partners, reducing carrier disputes, and implementing various processes and systems to enhance operations efficiency. He has successfully led teams, identified revenue leakages, and implemented reporting systems for senior management.

Jermaine has a solid educational background with certificates in Negotiating Skills, Leadership Training, Interconnect Negotiating Skills, Project Management, and Call Case Analysis among others. He holds a Bachelor's degree in Computer Science from Florida International University.

He has held key positions such as the Director of Business Development at BriteSoft Solutions and the former HOD Carrier Billing & Optimized Routing Operations at Digicel.

Jermaine's expertise and accomplishments in telecommunications operations, revenue assurance, and project management make him a valuable asset in the industry.