University of Derby

Newcastle University

Ngee Ann Polytechnic

Operations Manager at Certis

Tan Tock Seng Hospital

Security Executive

Worked with Recruitment Agencies to find the best candidates for their business. Sourced and screened thoroughly to match clients' needs.
 
- Successfully procuring top candidates for interviews.
- Maximized business opportunities through lead generation and relationship management.

Paddington Partners

Associate Consultant

Providing leadership in island-wide enforcement and security operations management. Conducting of internal and external engagements, maximising various resources in manpower, training, logistics, recruitment, outreach and planning, while fulfilling legal regulations and contractual agreements.

•	Conducted regular reviews of the general operation and identify potential areas of compliance vulnerability and risk.
•	Developed and implemented corrective action plans for resolution operational issues and provided simplified solutions for staff of various age groups to use to eliminate or avoid similar tough situations in future.
•	Resolved, managed and provided support to the team's resolution of all ground problems with after-action-reviews for learning purposes.
•	Provided training and monitoring for security and enforcement staff to ensure competence and adhering to SLAs.
•	Ensured operations had sufficient equipment in working order for officers to perform their duties.
•	Collected operations data and liaised with internal and external stakeholders including other business functions for cost saving projects.
•	Attended tender briefings and did analysis on costs during budgeting stage.
•	Took up role as secretary for senior management.
•	Prepared presentation slides, coordinated meetings and took minutes.
•	Attended networking events with clients and built strong relationships with contractors.
•	Managed a team of 250 backend and ground officers.

Certis

Operations Manager / Talent Sourcing

Responsible for providing consultation to stakeholders and leading teams to ensure successful project management in multiple sites. Received multiple commendations from stakeholders for providing cost effective advise.

•	Maintained 5 sites' facilities like security, landscape, lifts, fire protection cleaning etc.
•	Studied construction warranties to avoid additional costs for repairs.
•	Built strong relationships with contractors and reduced cost using scale of economy resulting in win-win outcome.
•	Point of contact for all stakeholders’ queries on building matters.
•	Conducting of AGM and performing secretariat duties.
•	Prepared presentation slides, coordinated meetings and took minutes.
•	Ensured sites are compliant to government regulations.
•	Managed a team of 40 members consisting of technicians, landscapers, security officers, cleaners etc.

Affinity Property Consultant

Facilities Manager

•	Developed business with corporates providing welfare fruit packages for Fruit Day and corporate events.
•	Expanded to 2 outlets and achieved total revenue of S$700,000.
•	Successfully streamlined operations ensuring high level of production.
•	Received many commendations for products, cleanliness and customer service through thorough Quality Assurance & Quality Control.
•	Took on Human Resource duties and did onboarding, training and development for kitchen staff.
•	Successfully groomed and promoted 3 employees to supervisors
•	Oversaw procurement and accounting 
•	Achieved no down time due to stock shortage.
•	Managed a team of 10 employees.

The Chopchop Guys

Co-Founder / Head of Operations

Provided project planning, execution and coordination of installations on-board vessels.

•	Successfully planned and managed the installation projects of fuel-water mixing technology on-board 5 containerships.
•	Saved fuel cost for shipping clients like Maersk, CMA CGM (APL) and Carnival Cruise Line with water-oil mixing technology.
•	Successfully ensured contractors' work is done according to plan 
•	Built great working relationship with clients and subcontractors.
•	Built strong relationships with contractors and reduced cost using scale of economy resulting in win-win outcome.
•	Managed a team of 10 members.

Keppel Shipyard Ltd., Singapore

Field Service Engineer

Skills: Operations Management · Operational Planning · Manpower Handling · Management · Training & Development

Jeremy Tay