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Jeremy Smith
Senior Manager - Strategy & Consulting - Customer Sales and Service
Professional Background
Jeremy Smith is a seasoned Management Consultant and Project Manager with an illustrious career spanning both public and private sectors. In his current role as a Senior Manager—equivalent to a Director—within the Customer practice at Accenture, he spearheads numerous large-scale government projects. Jeremy's focus is on ensuring the successful execution of strategic initiatives that ultimately serve to enrich the lives of Australian citizens. His role encompasses not only management but also a profound commitment to delivering tangible outputs that align with government promises.
Beyond public sector endeavors, Jeremy has amassed a wealth of experience working with some of Australia's leading private sector organizations across various industries, including Lifesciences, Fast-Moving Consumer Goods (FMCG), Retail, Telecommunications, and Manufacturing. His entrepreneurial spirit and adaptable approach drive him to innovate and excel in complex environments, enabling him to bring a fresh perspective to traditional project management methodologies.
Education and Achievements
Jeremy's educational background is impressive, having laid a strong foundation for his career through rigorous academic training. He attended Scotch College in Melbourne, where he honed his skills early on, and later pursued higher education at the University of Melbourne. Jeremy earned a Bachelor of Information Systems, followed by Honours with First Class Honours, demonstrating his commitment to academic excellence and proficiency in technology and systems. Additionally, he holds a Bachelor of Science in Psychology, providing him with unique insights into human behavior and decision-making processes—an asset when managing teams and addressing customer experiences.
His extensive experience gained through roles in prestigious organizations such as Accenture, Zanity, and Capgemini allows him to approach challenges with both strategic insight and operational expertise. At Accenture, Jeremy not only progressed from Consultant to Senior Manager but also served as Manager in the Customer & Channels division. His journey reflects a consistent upward trajectory characterized by increasing responsibilities and impactful project leadership.
Specialties
Jeremy's skill set is diverse and particularly well-suited for the dynamic challenges of contemporary management consulting. He specializes in:
- Project Management and Implementation: Leveraging Scaled Agile methodologies, particularly in the public sector, Jeremy is adept at navigating the complexities of large-scale projects. His experience encompasses end-to-end delivery, ensuring that projects not only meet timelines but exceed stakeholder expectations.
- Customer and Citizen Experience: He possesses a keen ability to define and enhance customer experiences, ensuring that both customer and citizen needs are met. This dedication to understanding the end-users reinforces the value of his projects.
- Marketing, Sales, and Customer Service Platforms: Jeremy is well-versed in the implementation of cutting-edge platforms, including MarTech solutions, eCommerce systems, and Customer Relationship Management (CRM) tools, allowing organizations to leverage technology in enhancing service delivery.
- Project Mobilisation and Governance: His extensive governance knowledge in additional to mobilizing projects ensures that they are not only initiated successfully but also monitored and evaluated effectively across both sectors.
- Design Thinking Facilitation: Jeremy is a certified facilitator in Design Thinking workshops, allowing him to define and solve complex organizational problems creatively. This unique skill set elevates his consultancy approach, focusing on innovation and user-centric ideation.
Achievements
Jeremy has consistently demonstrated a commitment to excellence in his career, earning respect and recognition from peers and clients alike. His work on large government projects has not only transformed public service delivery but has also set benchmarks in project completion and efficacy. His involvement in customer experience initiatives has fundamentally redefined how organizations interact with their clients and stakeholders. Furthermore, Jeremy's ability to mobilize teams and lead through complex governance frameworks has made him a sought-after consultant in numerous high-stakes environments.
In summary, Jeremy Smith is a multifaceted professional whose diverse educational background and extensive experience position him as a leader in management consulting. His unique blend of technical, strategic, and human-centered skills empowers him to make a lasting impact in both public and private sectors. Continuous learning, innovation, and a dedication to improving customer experiences are at the core of his contributions, which ultimately benefit the larger community.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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