Boston University

Berklee College of Music

Product Management Professional

Chasing the Twist specializes in that space between Product Management and Creative Media.

Chasing the Twist

Freelance Product and Creative Services

Drove 3800% growth over five years by developing and executing a comprehensive product strategy and roadmap, aligning with business goals and OKRs, and ensuring timely, high-quality project completion, making IntelyCare the 2nd largest per-diem healthcare staffing company in the US.

Achieved high user engagement with over 80,000 Daily Active Users (DAU) and a ~40% DAU/MAU ratio by leading cross-functional teams in the agile development of web and mobile applications powered by machine learning for recommendations and personalization.

Generated $60M in first-year revenue and ensured timely, high-quality project completion by conducting thorough market analysis, user research, and A/B testing to inform product decisions while managing the full product lifecycle and backlog prioritization.

Saved ~$500K in development costs and launched six months earlier than estimated by implementing an annual clinical review system using existing tools and excel macros.
Reduced apply flow bottlenecks by ~50% through implementing Fountain applicant tracking system (ATS) and subsequent data-driven process refinements. 

Fostered a culture of continuous improvement and collaboration by recruiting, coaching, and inspiring a high-performing team of 10 product managers and four designers, and achieving an NPS score over 60 by spearheading the implementation of a user loyalty and gamification system, positively influencing user behavior.

Built well-rounded and data-driven products through collaboration with engineering, design, user research, copywriters, lawyers, and data scientists, ensuring effective feature prioritization and productization efforts utilizing cost-of-delay data.

Provided trainings for ~1M people via the build out of IntelyEDU leveraging tight integrations with Thinkific and Jotform as Learning Management Systems (LMS)

IntelyCare

Senior Director of Product

Director of Product Management

Enhanced usability and efficiency throughout the full customer experience, including journey planning, distribution, fulfillment, customer service, and data insights, by directing the development of a SaaS application leveraging REST JSON micro-services.

Informed product strategy through market research and competitive analysis.
Improved planning reliability by managing and coaching product teams, across multiple locations, in adopting Agile Scrum methodologies.

Increased user satisfaction and engagement by collaborating with engineering and design teams to create a user-friendly, intuitive, and scalable interface.

SilverRail

Senior Product Manager of User Interfaces

Product Manager of User Interfaces

• Transitioned the product to the RideApart brand
• Redesigned website to better fit the needs of current and future products
• Pioneered partnership with FindtheBest for the integrated Buyer's Guide product

RideApart

Product Manager Consultant | Advisory Board Member | Motorcycle Journalist

Improved usability and cost-effectiveness of SaaS products through the creation and launch of solutions utilizing genetic mutation algorithms and predictive analytics.

Saved significant development time and costs by collaborating with multidisciplinary teams to deliver innovative features validated through formal usability tests.

Informed product decisions by conducting market analysis and user research.

Saved the company $25,000 and months of calendar time by planning and facilitating usability tests with external users to validate and improve upcoming features.

Affinnova

Senior Product Manager | User Experience Designer

Product Owner / Product Management

Project Management – Skillfully coordinated efforts of eight departments to complete Gartner’s Magic Quadrant Mid-Tier survey in 12 days, demonstrating competencies in organization, efficiency, communication, leading without authority, and schedule management.

Strategic Collaboration – Interfaced with members of product marketing team to formulate a cost-efficient and customer-centric product bundling strategy.

Data Analysis – Analyzed multifaceted survey data, documented results, and generated a valuable feature satisfaction presentation to communicate findings.

Product Marketing – Spearheaded a viable social media business proposal for EMC’s CLARiiON product line, designed to promote brand awareness, encourage external communication, enhance customer engagement, and optimize marketing efficiency.

Product Marketing Graduate Intern

Relevant Coursework: Marketing Management, Marketing Research, Product Design and Development, Global Strategic Marketing, Consumer Behavior, Negotiations, Supply Chain Management, Strategic Implementation, Managing Quality: Six Sigma Green Belt, Competitive Innovation and Strategy, Operations, Economics and Management Decisions, Data Analysis, Managing Organizations and People, Financial Statement Analysis, Financial Reporting and Control, Financial Management, IT Strategies, IT Applications in Management, Managing Networked Systems, Telecommunications and Business Networks, Systems and Software, System Analysis, System Design and Data Management, Mastering IT Strategy

Activities and Societies: MBA (Master of Business Administration) / MSIS (Master of Science in Information Systems) Program Concentrations: Marketing / Strategy and Business Analysis Certifications: Six Sigma Green Belt Activities: Website Council Member – www.smgmba.com Competitions: First place in PharmaSim marketing management cohort (Interpretive Solutions); finalist in MOAEC-sponsored internal technology marketing case competition.

Boston University - School of Management

MSIS+MBA, Marketing | Strategy and Business Analysis

Client Services – In role of liaison between consumer and programming staff, provided troubleshooting support, resolved software issues, improved functionality, reliability, and performance, and increased customer satisfaction through creative solutions.

Relationship Development – As # 1 performer in group, recognized for success in building productive and sustainable client partnerships with 65 hospital sites without compromising productivity, efficiency, quality, or profitability.

Customer Education – Evaluated end-user training needs, developed program content, and delivered MEDITECH software presentations to customers in week-long group sessions, demonstrating instructional skills, strong client focus, and extensive IT background.

Process Re-engineering – Through research, requirement analysis, and on-site consultations, produced custom SQL rules and logic, comprehensive assessment reports, developed new programs, and devised streamlined workflows and procedural controls to optimize productivity and improve turnaround time.

Product Management – Gathered requirements through customer interviews in order to specify custom products and features. Collaborated directly with developers to deliver custom products in a timely manner while communicating frequently with the customer.

Meditech

Applications Specialist / Systems Analyst

Leadership – Guided, mentored, and motivated six-person team to achieve # 3 FranklinCovey store, nationwide, reflecting competencies in goal alignment, team building, and performance management.

Marketing and Sales Management – Credited with success in strengthening marketing and sales presence at FranklinCovey seminars, demonstrating rapport-building talents, responsible business practices, and competitive, engaging, and influential manner.

Jeremy Blanchard (he/him) MBA, MSIS