Jenny Goh

Jenny Goh is the Support Lead at Detrack Systems, a position she has held since April 2021. Based in Singapore, she has a strong background in both business and technology, having earned a Bachelor of Business Administration in Information Technology from Nanyang Technological University. Her career at Detrack began in 2015, where she initially served as an Account Manager before transitioning to her current role.12

In her role as Support Lead, Jenny focuses on creating an automated customer support system aimed at facilitating a smooth onboarding process for new users of Detrack's logistics software. She emphasizes the importance of effective communication between end-users and developers to enhance user experience and satisfaction. Her previous experience includes roles as a UX Specialist and as the founder of an online shop, which has contributed to her diverse skill set in customer service, quality assurance, and entrepreneurship.13

Jenny is passionate about leveraging technology to improve user interactions and is dedicated to ensuring that the support systems in place allow users to navigate Detrack's services with minimal assistance.1