Jennifer Vargas is a seasoned customer service professional with over a decade of experience. Skilled in handling a wide range of customer concerns, from technical issues to billing inquiries, she is well-versed in tools like Zendesk, Helpshift, and Rave. Jennifer is proficient in chat support, tech support, email handling, and excels as a customer service expert.

She also offers virtual assistant services, adept at managing calendars, organizing presentations, and ensuring professional correspondence. With excellent English communication skills and proficiency in online tools like Dropbox, Google Drive, OneDrive, and Microsoft Office Suites, she is detail-oriented and reliable in task management.

Jennifer's educational background includes a Bachelor of Science in Computer Science from Microcity Computer College Foundation, Inc. She has held various roles at Upwork, including Senior Administrator, Technical Support Specialist, Team Lead, Data Management & Recruitment, and more. Her experience also extends to roles such as Customer Service Specialist at Convergys and Teacher at Tomas del Rosario College and Microcity Computer College Foundation, Inc.