Jennifer Valentine

Jennifer Valentine, also known as Toi Valentine, is a Design Lead at IDEO, a renowned design and innovation consulting firm.12 Her work primarily focuses on designing complex services, with a particular expertise in healthcare experiences.1

Professional Background

Jennifer has a strong foundation in design and employs insights-driven approaches to conceptualize and create future products and services.1 She is skilled in designing and facilitating research methodologies that uncover both explicit and implicit information from people and organizations.1

Career History

Before joining IDEO, Jennifer held significant positions in other organizations:

1. Adaptive Path: She led service and interaction design projects across various industries.1
2. Memorial Sloan-Kettering Cancer Center: As part of the Innovation Lab, she facilitated the design of patient-centric services, products, and environments.1

Notable Projects

Throughout her career, Jennifer has worked on diverse and impactful projects, including:

• Design and planning for a future hospital
• Education for first-time investors
• Tools for small business owners
• Various patient safety initiatives aimed at reducing human error1

Education

Jennifer holds a BBA in Design and Management from Parsons The New School for Design, with a concentration in Design Strategy and Communication Design.12

Additional Interests

Outside of her professional life, Jennifer is passionate about aerial silks, using this activity to challenge both her physical and creative abilities.1

Jennifer Valentine's unique blend of design expertise, strategic thinking, and diverse project experience makes her a valuable asset in her role as Design Lead at IDEO.