Victoria University

Advertising Federation of Australia - Ad School

Chisholm Institute

Buckley Park Secondary College

Professional Writer and Editor

nbn® Australia

Digital Content Manager

Copywriting, editing and proofreading content for more than 200 brands and businesses, either directly or via agencies, including Coles, the Olivia Newton-John Cancer Centre Appeal and the City of Melbourne; providing strategic communications advice to clients for internal and external communications.

Freelance

Professional Writer, Editor and Proofreader

End-to-end blog operations including: managing editorial content calendar, approvals and publishing; writing, editing and proofreading content; leading editorial content brainstorming sessions; uploading, maintaining and optimising content in Adobe Experience Manager; producing blog training materials and conducting training; creating and maintaining Style Guide; managing stakeholder relationships to ensure internal customer satisfaction and integrated approach; delivering key insights and reports using Google Analytics.

Senior Producer – Blog and Social

Monitoring, moderating and managing company social media channels; engaging with customer posts across channels, assigning sentiment and author/category labels; writing, editing and proofreading copy and publishing content; analysing data and providing key insights; social listening and escalating matters to stakeholders in relevant areas of the business; identifying and escalating media risks; liaising with Salesforce on platform issues and opportunities; providing advice to Contact Centre team on best-practice community management, and real-time support and scripts to use in their replies.

Social Media Community Manager

Developing TV program-focused announcements and posts to drive engagement, ARPU and customer education on Foxtel’s online community; researching and understanding customer insights across digital customer channels to develop relevant content; supporting Community Manager to moderate, maintain and develop Foxtel Community via the Lithium online platform, including admin, user set up and liaising with the vendor; developing responses and guidelines for use by Digital Customer Contact Team when responding to customers through email, social media, live chat and community; working with stakeholders across the business to develop proactive and reactive content and responses.

Foxtel

Digital Customer Content Specialist

Talent sourcing, screening, interviewing and reference checking; business development at key Melbourne-based advertising, digital, design and web agencies; writing job advertisements, social media updates and blog articles for Firebrand Talent’s website.

Aquent Australia

Talent Agent, Digital Creative and Development

Conceiving the publication idea for female business owners and working with designers and developers to launch platform via Joomla! and, later, WordPress; writing, editing and proofreading content; uploading content, admin, user setup, basic coding and publishing in-platform; devising and executing social media strategy to build audience and engagement, writing social content and sourcing images, publishing content, moderating and replying; liaising with stakeholders including columnists, interview subjects, advertisers, designers, writers, photographers and public relations agencies.

Samara Magazine

Editor

Creating and coordinating communications, including process and policy changes, for internal and external audience; copywriting, editing and proofreading materials including telephony scripts, newsletters and other corporate communications; briefing team leaders and managers weekly on business changes, sales and customer service strategies and business objectives; developing strategic plans and tools to effectively communicate business changes, campaigns and initiatives across the Direct Sales and Customer Contact Centre, the wider business, and to customers.

Communications Coordinator

Providing technical troubleshooting assistance to customers via inbound and outbound calls; completing fast and accurate data entry into customer database to create, update and amend customer records; diagnosing faults and tracking trends in engineering database; providing advanced advice and assistance to other consultants within the team.

Technical Solutions Specialist

Producing six hour-long episodes of TV for Channel 31; recruiting and managing cast, crew and guests; coordinating studio and location shoots; managing the production budget; liaising with broadcaster to negotiate airtime and fulfil regulatory requirements.

La Trobe Media Group

Series Producer for 'Saturday Night Darren and Brose'

Providing friendly and efficient service to subscribers and prospects via inbound and outbound calls, including billing and product enquiries, and complaint handling; maintaining customer records through accurate data entry; promoting Foxtel’s brand in a positive light, and selling the benefits of its product offering.

Jennifer Kiely Hurst