Jennifer Hughes

I lead complex operations | CX strategies | high-performing organizations | engaged employees | service delivery

Jennifer Hughes is a seasoned professional with 20 years of experience in leading customer experience organizations. She is known for her expertise in building and guiding customer-centric teams while emphasizing operational leadership, employee engagement, and process innovation. Jennifer has a strong educational background, having studied Digital Transformation at Columbia Business School Executive Education, Bachelor of General Studies in Business and Marketing at West Texas A&M University, and Associate of Science in Business Administration at Austin Community College.

Jennifer has held key positions in reputable organizations, including Electronic Arts (EA) where she served as the Senior Director of Self-Service, Senior Director of Service Delivery Operations, Global Director of Service Delivery Transformation, and Global Director of Social and Community. Before her tenure at EA, Jennifer worked at PricewaterhouseCoopers (PwC) as the Director of Digital Services, at Ant's Eye View as the Director of Customer Insights & Analytics, and at Dell in various roles such as Community & Conversations Manager, Operations and PMO Manager, and Customer Service and Escalations Analyst.