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Jennifer Burciaga
Director, Experience Design at Kaiser Permanente
Jennifer Burciaga is a seasoned Strategy and Human-Centered Design (HCD) professional with over 20+ years of experience.
She excels in leveraging user insights, business acumen, and technical knowledge to drive initiatives that enhance customer and business value.
Jennifer possesses cross-disciplinary expertise in Human-Centered Design, Strategic and Product Management, Product and Design Research, Agile Design and Development, as well as Team Leadership and Management.
She holds a Master of Business Administration (MBA) in Strategic Management from California State University and a Bachelor of Arts (BA) in Zoology from Miami University.
Jennifer has held key roles at Kaiser Permanente, including Director of Experience Design, Senior Experience Design Consultant, Sr. Product Development Manager, User Experience Lead, and Product Manager.
Prior to her roles at Kaiser Permanente, she served in various capacities at Blue Shield of California, including Strategic Planning Analyst and as an Executive Assistant/Junior Analyst.
