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Jennifer Burciaga
Director, Experience Design at Kaiser Permanente
Jennifer Burciaga is currently the Director of Experience Design at Kaiser Permanente. She has over 20 years of experience in strategy and human-centered design, focusing on utilizing user insights to enhance customer experiences. Her professional background includes significant roles in marketing operations and administration, where she has applied her expertise in user experience and design to improve service delivery within healthcare settings.
In her role at Kaiser Permanente, Burciaga is responsible for leading design initiatives that prioritize user needs and foster innovation in healthcare services. Her approach combines strategic thinking with a deep understanding of user behavior, making her a key player in enhancing patient and member experiences at the organization.
For more detailed information about her professional journey, you can find her LinkedIn profile under the username jennifer-burciaga.
