Jen Marshall

Jen Marshall is a seasoned business leader with a rich background in setting and overseeing commercial targets, fostering customer-centric cultures, managing stakeholders, leading teams, mentoring, and developing SaaS and publishing products.

She has a proven track record of successfully managing the delivery of complex and high-stakes initiatives while leading multi-disciplinary teams effectively.

With a focus on business transformation, Jen excels in driving change by implementing cost restructures, new systems and processes, and crafting compelling narratives for both internal and external audiences.

Her expertise also lies in building customer-centric products, where she demonstrates deep understanding and experience in enhancing customer experiences, leading teams through discovery, design, implementation, and launch phases.

As an inspiring leader, Jen has honed her skills in team management early in her career, utilizing situational leadership, career coaching, and team culture development to foster capability, psychological safety, and well-being.

Education-wise, Jen has an impressive academic background with a Graduate Company Directors Course from the Australian Institute of Company Directors, an MBA from AGSM @ UNSW Business School, and a BA in Communications with a focus on Broadcast Journalism from Charles Sturt University.

Throughout her career, Jen has held key positions in various organizations, including Chief Operating Officer at Showpiece Commercial Cleaning, Chief Product Officer at Isentia, CEO at Brainmates Pty Limited, Director roles at Fairfax Media and Singtel Optus, and editorial positions at British Sky Broadcasting and Australian News Channel.

Her diverse experience spans roles such as Master of Ceremonies, Cataloguer, Product Director, Category Manager, Product Manager, Director of Sections, and News Producer, showcasing her adaptability and proficiency across different industries and functions.